Ahmed Jamal Khan
Henderson,CO
Summary
Hardworking and organized in both the IT-Engineering world and Aviation Management bringing more than 10 years of experience in exceptionally thorough legal research and statutory interpretation. Highly proficient in summarizing and clarifying regulations to promote compliance within and across departments. Another great asset about myself is speaking multiple languages, such as English, Urdu, Arabic, Hindi, and Punjabi. All of which include proficiency of reading and writing. Detail-oriented staffing professional with strong understanding of recruiting and staffing solutions. Proven track record of successfully managing recruitment initiatives and filling positions. Experienced with finding qualified candidates, coordinating interviews and onboarding new hires.
Overview
8
8
years of professional experience
Work History
IT Technician
Amazon
01.2023 - Current
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
- Increased cybersecurity measures by conducting regular vulnerability assessments and applying critical patches as needed.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Evaluated emerging technologies for potential implementation within the organization, keeping abreast of industry trends to maintain a competitive edge in IT services provided by the company.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
Staffing Coordinator
Amazon
10.2020 - 11.2022
- Enhanced candidate placement by streamlining recruitment processes and utilizing effective communication strategies.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Reduced time-to-fill metrics by implementing efficient sourcing methods, including social media outreach and job board postings.
- Managed a database of qualified candidates, ensuring accuracy and up-to-date information to expedite the hiring process.
- Improved candidate experience by providing timely feedback and maintaining open lines of communication throughout the interview process.
- Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
Hub Supervisor
United Ground Express / Air Wisconsin Airlines / United Airlines
10.2015 - 05.2022
- Managed over 900 employees with a focus on Cabin Ops, Lavatory and water services, and dispatch
- Cross-Utilized Above and Below Wing Lead agent in MKE
- Responsible for meeting inbound flights, assisting passengers with connecting flights, checking-in passengers, and boarding outbound flights
- Volunteered and contributed to communication focus groups to improve communication between managers, supervisors, and front-line employees
- Transported bags/parcels to aircraft, loaded aircraft, and rerouted misconnect baggage
- Designated as back-up for Supervisor duties
- Assisted UGE as a TDY agent in various locations
- Balanced schedule and customer demand against team capabilities and available resources to meet performance objectives.
- Developed strong relationships with vendors, negotiating favorable terms for supply contracts and services.
- Improved customer satisfaction by addressing concerns promptly and providing resolutions.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and offering constructive feedback.
- Spearheaded process improvements that led to significant reductions in operating expenses without compromising quality or service levels.
Compliance Coordinator
United Ground Express
02.2019 - 05.2021
- Union represented
- Expert in MS Office applications
- Schedule source
- Flexible schedule availability to cover a 24 hour per day 7 day per week operation including weekends and holidays as needed
- Able to stand, lift, bend, push, and pull for extended periods of time, lift up to 70 - 100 lbs, and work outside in all types of weather conditions
- Flexible for any changes that may be caused by weather, air traffic, or flight mechanical issues
- Provide excellent customer service under extreme pressure
- Safety Advocate and Union Shop Stewart
- Compiled internal information for compliance audit by reviewing company policy documentation, non-compliance reports, and investigations into questionable conduct.
Front Office Supervisor / Assistant Front Office Manager
Four Points by Sheraton Airport
05.2019 - 10.2020
- Enhanced Customer Experience according to Four Points Sheraton's standards
- Oversaw a team of 30 - 50 employees in various departments to ensure full compliance of Policies and Procedures
- Proven track record of upward trends on customer satisfaction surveys and ratings via various Media outlets
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns
- Prepared agendas and took notes at meetings to archive proceedings
- Created quarterly company employee appreciation outings to reinforce employee-centric environment
- Coached employees through day-to-day work and complex problems
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
- Served as floating manager-on-duty, MOD, to cover shift shortage
- Acted as point of contact for vendor collaboration for contracted services
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
- Recommended strong business plans, operational decisions, and financial processes to support business sustainability
- Encouraged and mentored employees to boost performance and remove process inefficiencies
- Developed procedures to establish accurate and organized check-in and check-out processes
- Enhanced revenue and gross profits by eliminating waste and maximizing customer satisfaction
- Supervised payroll corrections for accuracy and duplications
- Protected staff and customers and minimized legal issues by quickly resolving safety issues
- Drafted employee work schedules to fill coverage gaps
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets
- Used pivot tables to create detailed accounting reports to explain cost expenses
- Created, prepared, and delivered reports to various departments
- Monitored customer service trends and provided insights to management team for further improvement
- Prepared reports to assist business leaders with key decision making and strategic operational planning
- Provided clerical support, addressing routine, and special requirements
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times
- Interacted with customers by phone, email, or in-person to provide information
- Reconciled end-of-day reports to determine accurate billing and payment processing.
Duty Manager / Assistant General Manager
Prospect Air Milwaukee Airport
05.2019 - 09.2019
- Overseen a team of about 80-90 employees in various departments to ensure full compliance of airport, TSA, and company policies and procedures
- Planned, created, tested, and deployed system life cycle methodology to produce high-quality systems to meet and exceed customer expectations
- Mentored team members to enhance professional development and accountability in the workplace
- Monitored security to protect employees, customers, and property
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Increased employee performance and job satisfaction to strengthen retention and engagement
- Established team priorities, maintained schedules, and monitored performance
- Defined clear targets and objectives and communicated to other team members
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Leveraged data and analytics to make informed decisions and drive business improvements
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty
- Identified and communicated customer needs to supply chain capacity and quality teams
- Launched quality assurance practices for each phase of development
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Supervised day-to-day operations to meet performance, quality, and service expectations
- Made hiring recommendations to increase company's productivity and profitability with quality workers
- Created employee schedules to align coverage with forecasted demands
- Recruited, interviewed, and hired employees and implemented mentoring program to promote positive feedback and engagement
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Controlled resources and assets for department activities to comply with industry standards and government regulations
- Reviewed sales and gross profit report to assess company efficiency
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Streamlined and monitored quality programs to alleviate overdue compliance activities
- Developed detailed plans based on broad guidance and direction
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Assisted in organizing and overseeing assignments to drive operational excellence
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Managed senior-level personnel working in marketing and sales capacities
- Developed strategy to increase sales and drive profits.
Education
Bachelor of Computer Science - Business Management with Cyber Security Certificate
Eastern Gateway Community College
Steubenville, OH05.2024
High School Diploma -
Continental Academy
Miramar, FL05.2010
Skills
- Able to work independently
- Able to work in a dynamic, fast-paced operational environment
- Emotional, creative and Intelligence Analytical thinking, goal-directed leadership and service-oriented performance
- Strong communication and interpersonal skills
- Strong problem-solving skills and drive for excellence
- Attention to details, Organization and planning skills
- Strong leadership skills with the ability to motivate and coach others
- Violations and Infractions
- Effective Working Relationships
- Risk Identification
- Privacy and Confidentiality
- Safety Requirements
- Corporate Regulations
- Environmental Knowledge and Assessment Tool (EKAT)
- Investigation Skills
- Recruitment
- Performance Evaluation
- Payroll Administration
- Strong Organization
- Schedule Management
- Staff Coordination
- Employee Relations
- Background checking
- Employment law knowledge
- New Hire Onboarding
- Incident Management
- Human Resources Support
- Management Consulting
- Pre-Employment Screening
- Employee Investigations
- Data Analysis
- Analytical Thinking
- Americans with Disabilities Act (ADA)
Timeline
IT Technician
Amazon
01.2023 - Current
Staffing Coordinator
Amazon
10.2020 - 11.2022
Front Office Supervisor / Assistant Front Office Manager
Four Points by Sheraton Airport
05.2019 - 10.2020
Duty Manager / Assistant General Manager
Prospect Air Milwaukee Airport
05.2019 - 09.2019
Compliance Coordinator
United Ground Express
02.2019 - 05.2021
Hub Supervisor
United Ground Express / Air Wisconsin Airlines / United Airlines
10.2015 - 05.2022
Bachelor of Computer Science - Business Management with Cyber Security Certificate
Eastern Gateway Community College
High School Diploma -
Continental Academy
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