AHMED ALI

Prepared regulatory reports and financial statements for the Federal Reserve Bank. Cleared check returns to and from the FRB. Managed inward and outward clearing of checks, performed account reconciliations, and resolved unreconciled items. Provided administrative support through secretarial duties. Assisted the manager and supervisor in ensuring company efficiency and the smooth operation of the department.

• Maintained transaction accuracy while upholding security standards.
• Responded promptly and efficiently to customer's instructions, requests, and inquiries.
• Dealt with credit card and loan payments from Citibank, Aramex, and AmEx.
• Facilitated dealings with money transfer systems such as Moneygram, TransFast, and EzRemit.
• Oversaw inventory levels for international currency services.
• Ensured accuracy of the data verified into the FOSSIL software for transactions.

• Oversee, train, and schedule hotel staff shifts to ensure compliance and boost productivity levels.
• Assign tasks to employees and ensure they are completed effectively and properly.
• Manage, direct, and ensure high guest satisfaction in the delivery of all services.
• Assist in resolving customer complaints in a timely, efficient, and courteous manner.

• Manage sales booth and perform sales transactions in cash/nets payments.
• Ensure accurate information collected in registration and transaction process.
• Liaise with sales support on any feedback or customer's issue.
• Provide accurate and correct information to customers.
• Attend campaign brief/training and weekly sales meeting.

• Respond in a courteous and prompt manner to all guest-related incidents, questions, complaints, and/or requests.
• Investigate loss and safety incidents involving guests, employees, and/or hotel loss and safety exposure and comply with hotel procedures.
• Patrolling and inspecting with specified equipment the assigned areas to include all public areas of the property; monitoring surveillance cameras.