Ahmel Jordan
Douglasville
Summary
Experienced with complex repair tasks and leading technical teams to success. Utilizes advanced diagnostic tools to address and resolve faults efficiently. Track record of enhancing repair processes and ensuring high-quality outcomes.
Overview
8
8
years of professional experience
Work History
Lead Repair Technician
Asurion
11.2023 - Current
- Restored functionality to over 500 smartphones, personal computers, and tablets monthly by diagnosing issues and performing component-level repairs, boosting customer satisfaction ratings by 40% within a year
- Conducted detailed inspections and triaged 100+ defective wireless devices weekly
- Managed inventory levels to ensure adequate supplies for repairs and maintenance
- Increased store revenue by nearly 50% due to successful repairs
- Achieved a 100% customer satisfaction rating through timely and effective repairs
- Streamlined service efficiency by 25% through precise measurement and analysis techniques using digital calipers and micrometers
Sales Representative
T-Mobile
09.2019 - 10.2023
- Consistently exceeded sales targets by 20% through effective customer engagement and product knowledge
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Improved customer satisfaction by 20% over a 6-month period by analyzing and optimizing performance metrics through the use of CRM systems and customer feedback tools
- Utilized excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
Package Handler
FedEx
08.2018 - 08.2019
- Swiftly sorted and loaded packages onto delivery trucks, ensuring timely and accurate delivery
- Collaborated with team members to streamline processes and improve overall efficiency
- Demonstrated strong attention to detail, accurately verifying package information and addresses
- Enhanced shipment processing by reducing package damage rates by 15% through the implementation and rigorous evaluation of packaging techniques over a 6-month period, utilizing tools such as barcoding systems and quality control checklists
- Directed the unloading of over 500 packages per shift using advanced conveyor systems, reducing processing time by 15% over a three-month period
Office Assistant
Nextar
09.2016 - 08.2018
- Managed office operations by handling correspondence, scheduling appointments, and maintaining file systems
- Assisted in preparing reports, presentations, and other documents for senior management
- Handled incoming calls, and emails, providing timely and professional responses to inquiries
- Scheduled meetings and coordinated travel arrangements, resulting in improved efficiency and time management
- Conducted research and prepared reports for management, providing valuable insights for strategic decision making
Education
Diploma - Audio Engineering
SAE Institute
01.2019
Criminal Science -
Howard Community College
01.2017
Criminal Science -
Angelo State University
01.2016
Skills
- Customer Service
- Effective Time Management
- Computer Literacy
- Diagnostic skills
- IT Experience
- Soldering proficiency
- Apple Repairs
- Mechanical aptitude
- Samsung Repairs
- Cabling
- WISE Certified
- Terminal
- Command Prompt
- Team Oriented
- Sales
Timeline
Lead Repair Technician
Asurion
11.2023 - Current
Sales Representative
T-Mobile
09.2019 - 10.2023
Package Handler
FedEx
08.2018 - 08.2019
Office Assistant
Nextar
09.2016 - 08.2018
Criminal Science -
Howard Community College
Criminal Science -
Angelo State University
Diploma - Audio Engineering
SAE Institute
Similar Profiles
Jihanur RahmanJihanur Rahman
Tech Support at AsurionTech Support at Asurion
Chelsey SimpsonChelsey Simpson
Acting Supervisor at AsurionActing Supervisor at Asurion
Gavin BiermaGavin Bierma
Assistant Manager (Repair Tech) at AsurionAssistant Manager (Repair Tech) at Asurion