Ahmi Auset Barrett
Lithonia,GA
Summary
Knowledgeable, and dedicated customer service professional, with experience as a dynamic leader and creative visionary specializing in enhancing customer satisfaction; skilled in fashion and interior design and styling. Outgoing and positive individual seeking a position to utilize a passion for developing relationships through customer satisfaction and improving the customer's experience as a whole.
Overview
4
4
years of professional experience
Work History
Customer Service Lead/Marketing Associate
Reggaematic Mas Band
Lithonia, GA
10.2022 - Current
- Assisted with yearly theme development, costume design and production
- Greeted customers, took orders in person, maintained spreadsheets and distributed complete packages.
- Managed high call/email/website/social media correspondence volumes while maintaining professional demeanor, resulting in increased customer loyalty and strong relationships with clients, leading to repeat business and positive feedback
- Monitored payments in multiple checkout stations to include cash and electronic full and partial payments
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved customer service issues professionally using company processes and policies and provided prompt updates to customers ensuring resolution and follow-up actions were taken as necessary.
- Analyzed customer feedback data to identify areas for improvement and implemented changes accordingly to increase overall customer satisfaction ratings.
- Managed timely and effective replacement of damaged or missing products.
- Provided excellent customer care by responding to requests, assisting with product selection, body measurements and handling ordering functions.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management and payments
- Improved customer engagement and boosted brand visibility by organizing and hosting successful promotional events.
- Enhanced online presence with creation of engaging content, attracting larger audience.
Manager/Lead Fashion Stylist
Victoria & Jane
Lenox Mall Atlanta, GA
02.2024 - Current
- Sourced unique fashion items from various vendors, enhancing the variety of styles available for clientele.
- Optimized retail space usage by strategically placing merchandise, creating enticing displays that encouraged browsing and purchasing.
- Provided excellent service through active listening skills, addressing customers' needs effectively .
- Set fashion-forward examples by consistently exhibiting impeccable personal style on the job site and at industry events.
- Assisted clients with wardrobe consultations, helping them develop their personal style and build confidence in their appearance.
- Provided constructive feedback to designers assisting in the refinement of clothing lines and enhancing overall brand appeal.
- Implemented creative visual displays for store windows, resulting in increased foot traffic and sales.
- Trained new stylists on company policies, customer service techniques, and current fashion trends.
- Established strong partnerships with local boutiques creating opportunities for cross-promotional marketing initiatives benefiting both parties.
- Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes, and accessories.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Front Desk Hostess
Wink Wax
Snellville, GA
12.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Streamlined check-in procedures for increased efficiency and a smoother experience by efficiently processing client arrivals and departures and setting up future appointments
- Maintained a welcoming atmosphere with professional demeanor, engaging in friendly interactions with guests to assure customer satisfaction.
Styling/Customer Service Visual Merchandiser
Vans Off The Wall
Lenox Mall Atlanta, GA
11.2022 - 02.2023
- Worked with store managers to implement new displays, promotions and store layout changes to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Recognized as a top performer with awards from th company for outstanding sales achievements and superior customer service skills.
Stylist/Retail Sales Associate
Bloomingdale's
Lenox Mall Atlanta, GA
08.2022 - 11.2022
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly while enhancing client satisfaction by providing personalized styling advice and outfit recommendations.
- Monitored current trends to understand fashions and better serve customer needs.
- Organized sales area and work station to showcase products and boost sales.
- Performed cash, card, and electronic transactions to complete customer purchases.
Store Manager
The Five Spot
Snellville, GA
12.2020 - 06.2022
- Provided exceptional customer service and support by addressing inquiries promptly and offering personalized recommendations
- Improved customer satisfaction by streamlining drink/ frozen yogurt preparation processes for faster service, reducing wait times for customers.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe, and engaging environment for customers and employees by consistently balancing tasks such as customer service, food preparation, and cleaning duties.
- Managed inventory control, cash control, and completed point of sale opening and closing procedures along with bookkeeping and development of extensive marketing strategies.
- Maintained open lines of communication with store owner, sharing pertinent information about store performance and requesting support when needed.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper food handling procedures, equipment usage, and customer service standards to maintain consistent performance across the team
Customer Service Representative
Academy Sports and Outdoors
Snellville, GA
12.2021 - 05.2022
- Greeted customers and provided outstanding customer service by providing exceptional product knowledge and personalized recommendations.
- Assisted customers in navigating the store layout, efficiently locating desired products for prompt purchasing decisions.
- Adapted selling approach based on individual customer needs for a tailored shopping experience that encouraged loyalty.
- Contributed to a welcoming store environment by maintaining cleanliness, organization, and up-to-date visual displays.
- Maintained awareness of competitors' offerings to provide informed comparisons when assisting customers with purchase decisions.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Handled complex transactions, including returns and exchanges, with efficiency and accuracy to maintain customer satisfaction.
- Managed cash register transactions accurately, keeping track of sales records and maintaining financial integrity.
Education
Iksentric Lab
Atlanta, GASavannah College of Art And Design
Atlanta, GAHigh School Diploma -
T.H.R.I.V.E Christian Academy
Stone Mountain, GA05.2022
Skills
Adaptability, Flexibility and Reliability
Customer service excellence
Creative vision
Excellent attention to detail
Excellent Communication
Highly motivated self-starter
Interior Design and Fashion Styling
Positive Attitude
Professional and Courteous
Record Keeping and Documentation Skills
Strong leader
Transaction Processing
Hobbies
Redecorating rooms/spaces
Sewing and designing clothes
Sketching
Styling
Advising
Timeline
Manager/Lead Fashion Stylist
Victoria & Jane
02.2024 - Current
Front Desk Hostess
Wink Wax
12.2023 - Current
Styling/Customer Service Visual Merchandiser
Vans Off The Wall
11.2022 - 02.2023
Customer Service Lead/Marketing Associate
Reggaematic Mas Band
10.2022 - Current
Stylist/Retail Sales Associate
Bloomingdale's
08.2022 - 11.2022
Customer Service Representative
Academy Sports and Outdoors
12.2021 - 05.2022
Store Manager
The Five Spot
12.2020 - 06.2022
Iksentric Lab
Savannah College of Art And Design
High School Diploma -
T.H.R.I.V.E Christian Academy