Ahmi Auset Barrett
Lithonia,GA
Summary
Knowledgeable, and dedicated customer service professional, with experience as a dynamic leader and creative visionary specializing in enhancing customer satisfaction; skilled in fashion and interior design and styling. Outgoing and positive individual seeking a position to utilize a passion for developing relationships through customer satisfaction and improving the customer's experience as a whole.
Overview
4
4
years of professional experience
Work History
Customer Service Lead/Marketing Associate
Reggaematic Mas Band
10.2022 - Current
- Assisted with yearly theme development, costume design and production
- Greeted customers, took orders in person, maintained spreadsheets and distributed complete packages.
- Managed high call/email/website/social media correspondence volumes while maintaining professional demeanor, resulting in increased customer loyalty and strong relationships with clients, leading to repeat business and positive feedback
- Monitored payments in multiple checkout stations to include cash and electronic full and partial payments
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved customer service issues professionally using company processes and policies and provided prompt updates to customers ensuring resolution and follow-up actions were taken as necessary.
- Analyzed customer feedback data to identify areas for improvement and implemented changes accordingly to increase overall customer satisfaction ratings.
- Managed timely and effective replacement of damaged or missing products.
- Provided excellent customer care by responding to requests, assisting with product selection, body measurements and handling ordering functions.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management and payments
- Improved customer engagement and boosted brand visibility by organizing and hosting successful promotional events.
- Enhanced online presence with creation of engaging content, attracting larger audience.
Manager/Lead Fashion Stylist
Victoria & Jane
02.2024 - Current
- Sourced unique fashion items from various vendors, enhancing the variety of styles available for clientele.
- Optimized retail space usage by strategically placing merchandise, creating enticing displays that encouraged browsing and purchasing.
- Provided excellent service through active listening skills, addressing customers' needs effectively .
- Set fashion-forward examples by consistently exhibiting impeccable personal style on the job site and at industry events.
- Assisted clients with wardrobe consultations, helping them develop their personal style and build confidence in their appearance.
- Provided constructive feedback to designers assisting in the refinement of clothing lines and enhancing overall brand appeal.
- Implemented creative visual displays for store windows, resulting in increased foot traffic and sales.
- Trained new stylists on company policies, customer service techniques, and current fashion trends.
- Established strong partnerships with local boutiques creating opportunities for cross-promotional marketing initiatives benefiting both parties.
- Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes, and accessories.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Front Desk Hostess
Wink Wax
12.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Streamlined check-in procedures for increased efficiency and a smoother experience by efficiently processing client arrivals and departures and setting up future appointments
- Maintained a welcoming atmosphere with professional demeanor, engaging in friendly interactions with guests to assure customer satisfaction.
Styling/Customer Service Visual Merchandiser
Vans Off The Wall
11.2022 - 02.2023
- Worked with store managers to implement new displays, promotions and store layout changes to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Recognized as a top performer with awards from th company for outstanding sales achievements and superior customer service skills.
Stylist/Retail Sales Associate
Bloomingdale's
08.2022 - 11.2022
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly while enhancing client satisfaction by providing personalized styling advice and outfit recommendations.
- Monitored current trends to understand fashions and better serve customer needs.
- Organized sales area and work station to showcase products and boost sales.
- Performed cash, card, and electronic transactions to complete customer purchases.
Store Manager
The Five Spot
12.2020 - 06.2022
- Provided exceptional customer service and support by addressing inquiries promptly and offering personalized recommendations
- Improved customer satisfaction by streamlining drink/ frozen yogurt preparation processes for faster service, reducing wait times for customers.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe, and engaging environment for customers and employees by consistently balancing tasks such as customer service, food preparation, and cleaning duties.
- Managed inventory control, cash control, and completed point of sale opening and closing procedures along with bookkeeping and development of extensive marketing strategies.
- Maintained open lines of communication with store owner, sharing pertinent information about store performance and requesting support when needed.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper food handling procedures, equipment usage, and customer service standards to maintain consistent performance across the team
Customer Service Representative
Academy Sports and Outdoors
12.2021 - 05.2022
- Greeted customers and provided outstanding customer service by providing exceptional product knowledge and personalized recommendations.
- Assisted customers in navigating the store layout, efficiently locating desired products for prompt purchasing decisions.
- Adapted selling approach based on individual customer needs for a tailored shopping experience that encouraged loyalty.
- Contributed to a welcoming store environment by maintaining cleanliness, organization, and up-to-date visual displays.
- Maintained awareness of competitors' offerings to provide informed comparisons when assisting customers with purchase decisions.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Handled complex transactions, including returns and exchanges, with efficiency and accuracy to maintain customer satisfaction.
- Managed cash register transactions accurately, keeping track of sales records and maintaining financial integrity.
Education
Iksentric Lab
Atlanta, GASavannah College of Art And Design
Atlanta, GAHigh School Diploma -
T.H.R.I.V.E Christian Academy
Stone Mountain, GA05.2022
Skills
Adaptability, Flexibility and Reliability
Customer service excellence
Creative vision
Excellent attention to detail
Excellent Communication
Highly motivated self-starter
Interior Design and Fashion Styling
Positive Attitude
Professional and Courteous
Record Keeping and Documentation Skills
Strong leader
Transaction Processing
Hobbies
Redecorating rooms/spaces
Sewing and designing clothes
Sketching
Styling
Advising
Timeline
Manager/Lead Fashion Stylist
Victoria & Jane
02.2024 - Current
Front Desk Hostess
Wink Wax
12.2023 - Current
Styling/Customer Service Visual Merchandiser
Vans Off The Wall
11.2022 - 02.2023
Customer Service Lead/Marketing Associate
Reggaematic Mas Band
10.2022 - Current
Stylist/Retail Sales Associate
Bloomingdale's
08.2022 - 11.2022
Customer Service Representative
Academy Sports and Outdoors
12.2021 - 05.2022
Store Manager
The Five Spot
12.2020 - 06.2022
Iksentric Lab
Savannah College of Art And Design
High School Diploma -
T.H.R.I.V.E Christian Academy
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