AHMIA MORGAN
Renton,WA
Summary
Personable and dedicated Customer Service Representative with extensive experience in Healthcare,Health Plans setting, coding and auditing industry. I am a solid Team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
HEAD CHEF
FOUR SEASONS HOTEL
HOUSTON , TX
10.2022 - 05.2023
- Trained and supervised line cooks to develop new skills and improve team performance.
- Monitored quality, presentation and quantities of plated food across line.
- kitchen processes to shorten wait times and serve additional guests and specialty dish preparation to satisfy customer requests and cater to various dietary needs.
FOOD RUNNER
Four Seasons Hotel
HOUSTON, TX
10.2022 - 03.2023
- Memorized dining room floor plans and understood seat number system.
- Explained menu items, describing ingredients and cooking methods upon request
- Served food and confirmed complete orders.
LEAD REGISTRAR
Women's Hospital Of Texas
Houston, TX
08.2022 - 10.2022
- Interviewed patients at workstation or at bedside to obtain all necessary account information.
- Verify all insurance and obtain pre-certification/authorization, and Processed patient's charts according to paperwork flow needs and established productivity standards.
- Met/exceeded the performance expectations and complete work within the required timeframe.
Patient Service Representative Team Lead
Polyclinic
SEATTLE, WA
07.2021 - 07.2022
- Trained and mentored new Representatives and provided leadership to advance patient Educated and caregivers on medical, imaging and positioning processes.
- Assisted radiologist with completing complex scheduling examinations.
- Created and sorted diagnostic images to maintain patient charts, while Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
HEALTH CARE ADMINISTRATED ASSISTANT
OPTUM POLYCLINIC
SEATTLE, WA
06.2020 - 07.2021
- Greeted all patients and visitors in a friendly, welcoming and professional manner.
- Adapt and perform effectively in a continuously changing environment, and in occasional difficult situations.
- Scheduled Patients Appointments with Epic software for medical record-keeping, keeping detailed records
Call Center Representative
Optum
SEATTLE , WA
06.2021 - 08.2022
- Specialized in resulting to de-escalate calls and solve customer issues.
- Assessed, planned, and implemented care strategies that are individualized by patient and directed toward the most appropriate, least restrictive level of care.
- Identify and initiate referrals for social service programs, including financial, psychosocial, community and state supportive services,Advocating for patients and families as needed to ensure the patient's needs and choices are fully represented.
CERTIFIED NOTARY SIGNING AGENT
FIVE STAR NORTARY
SEATTLE, WA
07.2020 - 06.2022
- Reviewed documents and personal identifying paperwork or government-issued IDs for each person.
- Checked for signs of coercion in either party or fraud and refused to notarize suspect transaction.
- Managed calendars by adding new appointments and rebooking patients to accommodate last-minute schedule changes, and organized tasks to efficiently accomplish service goals.
Front Desk Supervisor
WEST EDGE LUXURY APARTMENTS
SEATTLE, WA
10.2021 - 02.2022
- Managed guest check-in and check-out procedures, reservations, payments, and important files, packages, access keys, guest passes.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Received incoming calls and coordinated with staff to fulfill residents requests such as the Luxury amenities.
PROPERTY MANAGERS ASSISTANT
MORGAN REAL ESTATE
MOUNTLAKE TERRACE, WA
01.2018 - 07.2020
- Delegated advertisement for leasing of all available units.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Maintain and arranged leasing agreements with additional fees and payment plans when essential all necessary paperwork for all tenant move ins and move outs.
Lead Ramp Service Agent
McGee Air Services
SEATAC , WA
10.2018 - 04.2019
- Concluded tasks and supervised crew during loading unloading and staging of cargo to achieve smooth and efficient transitions.
- Connected electrical power units and service hoses to aircraft.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
SECURITY GUARD
BATTLELINE SECURITY
SEATTLE, WA
01.2017 - 09.2018
- Supervised property entrances and exits and monitored employee safety.
- Recorded required data for incident reports and files.
- Worked closely with IT department to ensure all information on computers and networks was completely secure.
HOSTESS
ANHTONYS RESTAURANT
SEATTLE, WA
06.2016 - 01.2017
- Greeted guests and gathered information to seat groups or place on waitlist.
- Monitored dining area to assess server capacity and estimate wait times.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Education
High School Graduate -
Renton High school
Seattle, WAAssociate of Science - Business Administration And Fundamental Management
Houston Community College
Houston, TXSkills
- Skilled Collaborator
- Effective cross Functional communicator
- Solution oriented Professional
- Rapid and Adaptive
- Call Center Operations
- Creative Problem Solving
- Data Gathering and Maintenance
- Proficiency in Microsoft and Desktop Software
- Technical Troubleshooting
- Epic Certified
- CCTV certified
- CPR Certified
- licensed Notary
- licensed security guard
References
Five Star Notary :Emily Hoffart
Business Cell: (206)409-8401
Optum Polyclinic :Kris Gabriel.
Business Cell: (206)790-9602
Four Seasons Hotel :Marquez Drayton B.
Business Cell: (410)274-8577
Timeline
HEAD CHEF
FOUR SEASONS HOTEL
10.2022 - 05.2023
FOOD RUNNER
Four Seasons Hotel
10.2022 - 03.2023
LEAD REGISTRAR
Women's Hospital Of Texas
08.2022 - 10.2022
Front Desk Supervisor
WEST EDGE LUXURY APARTMENTS
10.2021 - 02.2022
Patient Service Representative Team Lead
Polyclinic
07.2021 - 07.2022
Call Center Representative
Optum
06.2021 - 08.2022
CERTIFIED NOTARY SIGNING AGENT
FIVE STAR NORTARY
07.2020 - 06.2022
HEALTH CARE ADMINISTRATED ASSISTANT
OPTUM POLYCLINIC
06.2020 - 07.2021
Lead Ramp Service Agent
McGee Air Services
10.2018 - 04.2019
PROPERTY MANAGERS ASSISTANT
MORGAN REAL ESTATE
01.2018 - 07.2020
SECURITY GUARD
BATTLELINE SECURITY
01.2017 - 09.2018
HOSTESS
ANHTONYS RESTAURANT
06.2016 - 01.2017
High School Graduate -
Renton High school
Associate of Science - Business Administration And Fundamental Management
Houston Community College