Ahmirah Quintero
Anniston
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Night Auditor
Holiday Inn Express Hotel Suites
06.2025 - Current
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Kept accounts in balance and ran daily reports to verify totals.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Developed and maintained positive relationships with guests for satisfaction.
Uber Driver
Uber
12.2020 - 07.2025
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Followed company guidelines and policies when interacting with passengers.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Responded to passenger concerns and complaints politely and professionally.
Server
Twisted Oaks - Marriott
06.2023 - 01.2025
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
Server
Cafe Intermezzo
08.2023 - 04.2024
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
Customer Care Representative
Kroger
07.2022 - 04.2023
- Responsible for running Customer Service Center
- Handling cash register transactions, check cashing, money orders, western union transactions, returns & overrides, lottery transactions,
- Cleans and organizes store, discards trash, cleans bathrooms,
- Signs in delivered packages, handles relevant paperwork.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Logged call information and solutions provided into internal database.
- Navigated multiple computer systems and applications to find information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Radio Broadcasting Certificate -
The Radio Connection
Houston, TX09.2023
Skills
- Tracking expenses
- Clerical duties
- Balance reporting
- Registration processing
- Transaction auditing
- End-of-day processes
- Teamwork and collaboration
- Guest relations
- Generating reports
- Multitasking and organization
- Resolving issues
Timeline
Night Auditor
Holiday Inn Express Hotel Suites
06.2025 - Current
Server
Cafe Intermezzo
08.2023 - 04.2024
Server
Twisted Oaks - Marriott
06.2023 - 01.2025
Customer Care Representative
Kroger
07.2022 - 04.2023
Uber Driver
Uber
12.2020 - 07.2025
Radio Broadcasting Certificate -
The Radio Connection