Ahmon Allen
Crowley,TX
Summary
What you will get by hiring me is, an Articulate salesman driven to succeed. Strategic planning and client relationship management expert.
Dedicated and detail-oriented Customer Service specialist with 9+ years of Sales experience. Skilled at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal-oriented team player with expertise in scheduling, customer relationship management and document control. Dependable self-starter seeking to leverage background into sales role with progressive organization.
Proficient at improving team performance through innovative management techniques and providing resources to succeed.
Thank you for your time and consideration.
Overview
14
14
years of professional experience
Work History
Fundraising Coordinator
Fan Cloth
Fort Worth, TX
03.2014 - Current
- Worked with marketing team on development and delivery of creative campaigns to support fundraising activities.
- Supported cash flow management by developing projections for annual donations, sales and grants.
- Researched and identified potential donors.
- Planned and implemented fundraising events.
- Raised approximately $1,500,000 in funds during a year.
- Attended events to develop professional network of potential donors.
- Developed and implemented marketing campaigns targeting donors.
- Collaborated with senior leadership to identify funding objectives and devise workable development plans.
- Strategized with client development team members to manage budget and synchronize volunteer efforts to boost funding initiatives.
- Cultivated impactful social media presence on Facebook, Instagram, and School Website platforms, offering content relating to fundraising campaigns and organizational objectives.
Inside Sales Pro/Customer Retention Specialist
Allgood
Arlington, TX
03.2012 - 03.2014
- Improved customer retention through the use of superb interpersonal skills with Face to Face, cyber, and outbound/inbound calling.
- Explained new products and services to customers.
- Analyzed customer feedback and developed new techniques to ensure customer retention.
- Built and maintained effective relationships with peers and upper management.
- Offered direction and gave constructive feedback to motivate team members.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Held each team member accountable for achieving brand and performance goals.
- Adhered to appropriate legal scripting when required.
- Developed product demonstrations and presentations for customers.
- Made 10,000 sales calls weekly to existing and new customers for business growth.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Communicated professionally with colleagues, freelancers and clients.
- Managed timely and effective replacement of damaged or missing products.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Universal Tech 2
Time Warner Cable
Arlington, TX
03.2011 - 03.2012
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Provided onsite training.
- Planned and executed above and underground expansion project.
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
- Maintained quality assurance and customer satisfaction objectives.
- Executed diagnostics, troubleshooting and evaluations on internet and cable.
- Completed job reports and logs immediately following service calls.
- Set up and performed test activities.
- Read manuals and manufacturer instructions to install and troubleshoot devices.
- Performed complex mechanical alignments and calibration of equipment to quality standards.
- Developed corrective action plans and prevention strategies to improve product reliability.
- Leveraged knowledge of raw materials, production processes, quality control, costs and other techniques to maximize effective manufacture and distribution of goods.
- Applied strong mathematical knowledge and used various math applications.
- Realigned production plans to boost productivity without dramatically increasing costs.
Personal Training Director
LA fitness
Garland, TX
01.2008 - 03.2011
- Mentored and oversaw a 20-person team of trainers completing more than 300 appointments each week.
- Performed body scans, determined best-fit fitness plans and wrote out meal schedules and macros to optimize training.
- Increased personal training revenue by adding services such as Meal Prep and 1-on-1 consultations.
- Managed the recruitment and hiring of new professionals in order to diversify offerings and fulfill training needs for customers.
- Devised creative plans for improving employee motivation, satisfaction and performance.
- Verified and validated timecard and trainer log entries.
- Managed 20 personal trainers.
- Managed household budgets and allocated expenditures for groceries, property and home maintenance, and bill payments.
- Reported concerns to supervisory Regional Manager to maintain optimal care for all client needs.
- Created and submitted daily productivity reports.
- Set monthly goals and quotas.
- Developed strategies for motivating employees to maximize performance and customer satisfaction.
- Designed specific workout systems for individual clients based on performance ability.
- Trained clients during strength training, cardio vascular exercise and stretching.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Built customer loyalty by smoothly executing training initiatives.
- Increased membership enrollment by using innovative sales and promotional techniques.
- Educated customers through creative presentations about health and personal benefits of services.
- Bolstered customer satisfaction ratings by managing issues and providing dedicated service.
Education
Associate of Arts - Theatre
Tyler Junior College
Troup, TX2010
High School Diploma -
Grand Prairie High School
Grand Prairie, TX2008
Skills
- Face to Face sales
- B2B sales
- Outbound/cold call Sales
- Microsoft Office
- Reports generation and analysis
- File/records maintenance
- Contract negotiation/review/drafting
- Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches
- Supply replenishment
- Excel in communication
- Community Advocacy
- Vendor Contracts
- Office Operations
- Fundraising Coordination
- Critical Thinking
- Reading Comprehension
- Data Communications
- Submission Coordination
- Submission Preparation
- Superior Interpersonal Skills
- Fundraising Campaigns
- Proposal Development
- Active Listening
- Corporate Fundraising Programs
- Raising Capital
- Supporting Fundraising
- Status Reports
- Customer Loyalty
- Customer Satisfaction
- Revenue Quotas
- Constructive Feedback
- Health Screening
- Team Member Development
- Portion Standards
- Direct Patient Care
- Health Code Standards
- Customer Experience
- Targeted Marketing
- Employee Performance Evaluations
- Emergency Situations
- Client Relationships
- Strategic Goals
- Maintaining Clean Work Areas
- Event Promotion
- Social Perceptiveness
- Team Meetings
- Complex Problem-Solving
- Customer Support
- Sales Presentation
- Compassionate Communication
Timeline
Fundraising Coordinator
Fan Cloth
03.2014 - Current
Inside Sales Pro/Customer Retention Specialist
Allgood
03.2012 - 03.2014
Universal Tech 2
Time Warner Cable
03.2011 - 03.2012
Personal Training Director
LA fitness
01.2008 - 03.2011
Associate of Arts - Theatre
Tyler Junior College
High School Diploma -
Grand Prairie High School
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