Ahmoura Bailey
Brooklyn
Summary
Dynamic Shift Leader in Training at Sweet Greens and former Cava team member, adept in scheduling coordination and boosting employee motivation. Excelled in optimizing training logistics and enhancing service quality, showcasing a blend of hard and soft skills. Proven track record in improving operational efficiency and fostering a safe, productive workplace. Proactive professional with 1+ years of work experience and proven knowledge of food preparation, quality control, and catering. Aiming to leverage my abilities to successfully fill Shift Leader or management role on your team.
Developed skills in fast-paced, high-stakes business environment, focusing on leadership and problem-solving. Adept at strategic planning and operational efficiency, transitioning into new field with fresh perspective. Ready to leverage experience to drive success and innovation in new role.
Energetic and adaptable professional with strong leadership and organizational skills. Understands business operations and financial management, with expertise in strategic planning and team coordination. Committed to driving growth and efficiency while fostering positive workplace culture.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Head Coach
Sweetgreen
12.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Shift Leader
SweetGreen
10.2023 - Current
- Facilitated in-person training sessions for individuals or groups of employees
- Coordinated logistics for training sessions, including scheduling, room setup, and equipment needs
- Administered effective evaluation and testing techniques to assess trainee performance
- Performed various financial activities, such as cash handling, deposit preparation, and payroll
- Presented bills and accepted payments
- Estimated ingredients and supplies required to prepare recipes
- Greeted and seated guests and presented menus
- Specified food portions and courses, production, and time sequences and workstation and equipment arrangements
- Forecasted staff, equipment, and supply requirements, based on master menu
- Recommended measures for improving work procedures and worker performance to increase service quality and enhanced job safety
- Analyzed operational problems, such as theft, and wastage and established procedures to alleviate these problems
- Compiled and balanced cash receipts at end of day and shift
- Evaluated new products for usefulness and suitability
- Resolved customer complaints regarding food service
- Trained workers in food preparation, and in service, sanitation, and safety procedures
- Performed food preparation and serving duties, such as carving meat, preparing flambe dishes
- Assessed nutritional needs of patients, plan special menus, supervised assembly of regular and special diet trays and oversaw delivery of food trolleys to hospital patients
- Inspected supplies, equipment, and work areas to ensure efficient service and conformance to standards
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Team Member
Cava
12.2022 - 10.2023
- Performed opening and closing duties, including store cleaning and restocking
- Arrived on time for shifts and adhered to company dress code guidelines
- Communicated effectively with customers, supervisors, and team members
- Provided excellent customer service through solving problems and answering questions
- Maintained knowledge of company policies and procedures to promote productivity and safety
- Operated POS systems and input information into company computer programs
Education
Associate of Science - Management
Mercy College
Dobbs Ferry, NY05.2027
High School Diploma - undefined
Brooklyn Lab Charter Highschool
06.2024
Skills
- Scheduling Coordination
- Employee Motivation
- Team Management
- Workplace Safety
- Peer coaching
- Learning Management Systems
- Team management
- Operational leadership
- Skill development
- Team motivation
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Marketing - Implemented marketing strategies which resulted in growth of customer base.
- Supervised team of multiple staff members.
Certification
Food Handlers
LANGUAGES
Spanish Conversational College/home
Timeline
Assistant Head Coach
Sweetgreen
12.2024 - Current
Shift Leader
SweetGreen
10.2023 - Current
Team Member
Cava
12.2022 - 10.2023
High School Diploma - undefined
Brooklyn Lab Charter Highschool
Associate of Science - Management
Mercy College
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