LaTanya Coakley
Chesapeake,VA
Summary
Motivated professional who demonstrates a strong work ethic, seeking to apply my skills and abilities as well as learn new skills. Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills.
Overview
19
19
years of professional experience
Work History
Toll Collector ( Full Time)
City Of Chesapeake
Chesapeake, VA
03.2023 - 01.2024
- Process efficient and accurate cash, debit and credit card payments using Point-of-Sale system.
- Process toll payments and issued accurate receipts to motorists.
- Monitor and classify vehicles passing through toll lanes to comply with company procedures.
- Balance cash and prepared accurate cash deposits on monies collected and tickets received at end of shift.
- Greet customers promptly and respond to questions.
- Count and balance cashier drawers.
Personal Shopper (Part Time)
Instacart
Chesapeake, VA
11.2021 - Current
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
FLEX WORKER, AMAZON (Part Time)
Amazon
Chesapeake, VA
05.2021 - Current
- Deliver packages to customers in a timely manner
- Communicate with internal and external customers on a daily basis.
ASSISTANT STORE MANAGER (Full Time)
SHOE CITY
Portsmouth , VA
02.2019 - 09.2021
- Responsible for managing the sales, operations and visual functions of the store
- Responsible for driving sales and overseeing a team of at least 10 associates
- Process transactions using the POS system as well as provide excellent customer service skills daily.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Assistant Store Manager (Full Time)
GOODWILL
Portsmouth, VA
03.2014 - 11.2018
- Helped recruit, select, develop, evaluate and counsel employees
- Maintained confidentiality; ensured correct information went only to the appropriate personal. Prepared all scheduling for the entire store. Developed and trained over 15 associates
- Ensured the store's appearance was clean and attractive. Assisted in operating effective sorting and pricing strategies. Assisted in administrative tasks, including: accurate daily/weekly/monthly reporting; ordering of supplies and equipment; check-in and close-out procedures, including cash management. Ensured that the store met or exceeded daily production goals in both wares and textiles. Ensured compliance with safety practices and regulations
- Ensured that all assigned employees were in compliance with company policies and procedures. Worked as scheduled, being flexible when needed. Attended meetings/training as scheduled and integrates information from training into store operations where applicable
- Maintained a positive, team oriented relationship with peers and supervisors
- Assisted store manager in ensuring corporate audit standards were met
- Performed other related duties as assigned.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Handled scheduling for store shifts to achieve adequate staffing.
- Instructed staffers during fire drills to provide awareness of proper evacuation routes and reporting techniques.
- Guided store trainings on safety initiatives, active shooter and emergency management procedures.
- Sustained safety protocol, ensuring proper, cost-effective and safe handling usage of equipment and materials.
- Responded to emergency situations in most efficient, effective ways possible.
- Created and compiled safety training procedures into manuals to disseminate to staff members.
Supply Technician
Bae Systems Inc.
'Ewa Beach, HI
06.2005 - 01.2011
- Processed paperwork related to supply requests, purchase orders and returns
- Processed paperwork related to supply requests, purchase orders and returns.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Compared merchandise invoices to items actually received.
- Engaged with colleagues, clients and vendors to promote customer satisfaction and good service.
- Loaded, unloaded and transported materials to designated locations.
- Stored and handled chemicals properly according to safety data sheets and OSHA standards to minimize accidents and mishaps.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ06.2010
High School Diploma -
Woodrow Wilson High School
Portsmouth, VA01.1992
Skills
- Team player
- Fast learner
- Dependable
- Excellent customer service skills
- Excellent communication skills
- Great leadership qualities
- Goal oriented
- Detail Oriented
- Engaging with Diverse Customers
- Computer Proficiency and Microsoft Office
Timeline
Toll Collector ( Full Time)
City Of Chesapeake
03.2023 - 01.2024
Personal Shopper (Part Time)
Instacart
11.2021 - Current
FLEX WORKER, AMAZON (Part Time)
Amazon
05.2021 - Current
ASSISTANT STORE MANAGER (Full Time)
SHOE CITY
02.2019 - 09.2021
Assistant Store Manager (Full Time)
GOODWILL
03.2014 - 11.2018
Supply Technician
Bae Systems Inc.
06.2005 - 01.2011
Bachelor of Science - Business Management
University of Phoenix
High School Diploma -
Woodrow Wilson High School
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