Ahmya Leonard
Winter Garden
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Manager
Chipotle Mexican Grill Restaurant
08.2023 - Current
- Created and updated regular inventory reports and records.
- Oversaw cash handling procedures, ensuring accuracy and security throughout opening and night shifts.
- Prepared bank deposit slips accurately and efficiently for submission on a daily basis.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Training and Leading new hires for a grand opening store
Service Manager
Chipotle Mexican Grill
07.2022 - 08.2023
- Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Tracked food production levels, meal counts, and supply costs.
Crew Trainer
Chipotle Mexican Grill Restaurant
08.2021 - 06.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Taught new team members correct procedures for all areas of operations.
Crew Trainer
The Wendy’s Company
03.2020 - 10.2021
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
Skills
- Employee Training and Development
- Multiple Priorities Management
- Staff Supervision
- Service Order Flow
- Team Leadership
- Problem-Solving
- Cost Estimates
Certification
Food Protection Manager Certification
Timeline
Service Manager
Chipotle Mexican Grill Restaurant
08.2023 - Current
Service Manager
Chipotle Mexican Grill
07.2022 - 08.2023
Crew Trainer
Chipotle Mexican Grill Restaurant
08.2021 - 06.2022
Crew Trainer
The Wendy’s Company
03.2020 - 10.2021
Food Protection Manager Certification
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