AHMYRYAH ISRAEL-( Dionne N. Hightower)
Griffith,IN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Site Coordinator
Communities In School
08.2021 - 06.2024
- Build creative learning practices across the school, involving all departments, parents and other members of the community
- Develop dialogue with the wider school community, an inquiry based approach which addresses the school and its learners which is linked to the school improvement plan
- Manages a caseload of 25-50 students throughout the school years
- Caseload consisted of 10% of the school population
- Facilitates long-term development of creative teaching and learning at a structural and systematic level
- Evaluates school partnership plan on an annual basis
- Enter data on a weekly basis
- Acts as a facilitator in the school, by translating the school's vision for creative learning into practical implementation
- Assist, track and motivate students to set goals for attendance, behavior and academics
- Active Attendance Committee Member.
- Promoted a culture of continuous improvement within the team, encouraging input from all members for process optimization purposes.
Unemployed
Unemployment Insurance Dept
03.2021 - 08.2021
- Received unemployment insurance
- Skilled at working independently and collaboratively in a team environment.
Customer Care Service Representative
TPUSA
06.2019 - 02.2021
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Leverage sales expertise to promote student loan application and capitalize on upsell opportunities
- Answer constant flow of customer calls with up to 30+ calls in queue per minute
- Educate customers on promotion to enhance sales
- Liaised with customers, management and sales team to better understand customer needs and recommended appropriate solutions
- Answered customer telephone call promptly to avoid on-hold wait times.
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Maintained customer records by updating account information.
- Contributed to the development of updated training materials for new employees, ensuring consistent service delivery across the team.
- Coordinated closely with other departments such as sales or billing teams to promptly address any interrelated concerns impacting overall client satisfaction levels.
Stem Instructional Coach
Thea Bowman Academy
01.2019 - 06.2019
- Build and maintain positive relationships with students, parents, colleagues and administrators
- Record student performances for critical review and examination
- Provide on-one instruction for students having difficulty or falling behind
- Plan and implement lessons utilizing a variety of teaching strategies to meet diverse student needs
- Maintain confidentiality while recoding and keeping detailed track of student performances
- Identify students with math anxiety disorder and other learning challenges and referred to appropriate professionals for further help
- Work with middle school students on reading and comprehension
- Review computer science class material with students supporting discovery of correct answers to problems
- Create special handouts, study guides and assessment to evaluate and book student knowledge
- Support teacher instruction by discussing concepts and creating customer practice questions.
Relations Specialist
WorkOne NorthEast
05.2018 - 11.2018
- Monitored social media and online sources for industry trends
- Increased customer satisfaction by resolving password issues
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Increased customer satisfaction by resolving job seeker issues
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
- Acted as staff member advocate, encouraging and supporting customers to identify and resolve conflicts
- Maintained work structure by updating job requirements and job descriptions for all positions
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior increase customer satisfaction by 8%.
Community Health Worker
Engaging Solutions
05.2017 - 09.2017
- Helped vulnerable individuals navigate complex healthcare system
- Distributed informational materials on chronic diseases, infant mortality, substance abuse and other community health concerns
- Managed enrollment, 35 calls per day, completed data entry on the online-production form, entered transportation mileage and paperwork for individuals to take advantage of community resources
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Long-Term Substitute Teacher
Gary Community School Corporation
08.2012 - 04.2017
- Communicated with parents regarding lesson plans and upcoming activities and provided feedback on student performance
- Developed and deepened relationships with students, family members and faculty to promote optimal student learning environments
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
- Participated in department meetings to provide input to colleagues about student achievement and improvement
- Took over Lead Teacher class for 9 months, managing all classroom assignments, student needs and recordkeeping
- Shifted between formal and informal methods of teaching to keep students interested, including debates, practical activities and experiments
- Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities
- Cooperated with parents to support students' learning and healthy development in school and at home
- Fostered meaningful relationships among students through student field-trip retreats and teamwork community service projects
- Scheduled conferences with parents to discuss students' progress and classroom behavior
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies
- Prepared quizzes, tests and examinations to gauge how well students were learning
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
Education
Bachelor of Science - General Studies
Indiana University Northwest
3400 Broadway Gary, IN 4640712.2015
Skills
- Program Oversight
- Outreach activities
- Inventory Control
- Community Outreach
- Volunteer Scheduling
- Team Leadership and Motivation
- Decision-Making
- Microsoft Office
- Creativity and Adaptability
- Staff Leadership
- Service Coordination
- Data Analysis
- Crisis Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Received Outstanding Parent Assistant Award
Received Outstanding PTA President Award
Participated on the Science Committee
Received Certification credits from Pryor Organization for organizational and time management training.
Participated at the Indiana Youth institute for applying social skills to learning for students
Timeline
Site Coordinator
Communities In School
08.2021 - 06.2024
Unemployed
Unemployment Insurance Dept
03.2021 - 08.2021
Customer Care Service Representative
TPUSA
06.2019 - 02.2021
Stem Instructional Coach
Thea Bowman Academy
01.2019 - 06.2019
Relations Specialist
WorkOne NorthEast
05.2018 - 11.2018
Community Health Worker
Engaging Solutions
05.2017 - 09.2017
Long-Term Substitute Teacher
Gary Community School Corporation
08.2012 - 04.2017
Bachelor of Science - General Studies
Indiana University Northwest
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