Ahmyya Allen
Customer Support Success Representative
Lemon Grove,CA
Summary
- Service-oriented Customer Support Representative with 3+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns.
- Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building.
- Hardworking and passionate job seeker with strong organizational skills eager to secure Customer Service position. Ready to help team achieve company goals. Excellent reputation for resolving problems and improving customer satisfaction.
- Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
3
3
years of professional experience
Work History
Customer Support Representative
Janus Networks
San Diego, Ca.
11.2020 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected and analyzed customer information to prepare product or service reports.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services and company information.
- Processed customer adjustments to maintain financial accounts.
Customer Service Agent
U-Haul
San Diego, CA
08.2019 - 08.2020
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Addressed customer account discrepancies and concerns.
- Resolved over 65 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Adapted to new applications and maintained knowledge of current technologies.
Sales Artist
David’s Bridal
12.2019 - 01.2020
- Use all systems to manage the customer flow to deliver a 5-star customer experience (Appointments/Customers/Point of sale system)
- Use iPad tools to research and enthusiastically communicate this information to the customer
Cashier
Aquatica SeaWorld
05.2018 - 08.2018
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Processed customer refunds and exchanges according to established guidelines.
- Tallied cash drawer at beginning and end of each work shift.
Education
High School Diploma -
Innovation High School
Skills
Innovative problem-solver, generating workable solutionsAbility to multitask, adapt in a variety of environments and work well with othersUnsurpassed interpersonal and communication skillsEfficient in Microsoft OfficeEfficient in Google SuitesAttention to DetailBuilding Customer LoyaltyPositive AttitudeOrganized, great communication skills, integrity and dependabilityAvailabilityOpen Availability
Customer service expert
Application support
Timeline
Customer Support Representative
Janus Networks
11.2020 - Current
Sales Artist
David’s Bridal
12.2019 - 01.2020
Customer Service Agent
U-Haul
08.2019 - 08.2020
Cashier
Aquatica SeaWorld
05.2018 - 08.2018
High School Diploma -
Innovation High School