Ahna Smith
Sebastian,USA
Summary
Experienced and self-motivated office manager professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager
Aspen Dental
06.2025 - Current
- Over see daily operations of office, lead and manage front and clinical staff.
- Coordinate patient treatment plans, explain insurance coverage, and offer financing solutions.
- Implement systems to improve patient flow, reduce cancellations, and increase case acceptance.
- Handle all insurance billing, AR follow-ups, and patient collections
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Train and mentor new staff to uphold practice standards.
Assistant Office Manager
Aspen Dental
03.2023 - 06.2025
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
- Streamlined the verification process with meticulous attention to detail, ensuring accurate data entry and documentation.
- Optimized appointment scheduling processes through proactive calendar management, minimizing wait times for patient appointments.
- Co-Lead Dental Treatment Consultant
Collaborated with dental team to review patient treatment plans, verify insurance benefits, and present financing options through third-party providers. Served as a key liaison between patients and providers to ensure understanding of care and affordability.
Lead Funeral Director
Beckman – Williamson Funeral Home Viera and Cocoa Beach
10.2022 - 01.2023
- Consulting with families of the deceased in scheduling final arrangements in a tactful manner.
- Communication and integration of operations and scheduling with funeral homes and airlines.
- Ability to work independently from initial call through implementation of service achieving stress relief and fond farewells for families.
- Presentation of counseling offerings to comfort bereaved family members and friends.
- Interfacing with and obtaining legal verification from the attending physician or Medical Examiner and processing of death certificates using the State of Florida system in a timely and accurate manner.
- Accountable for reviewing and editing obituaries for accuracy using Microsoft Office.
- Comprehensive and expansive expertise while supervising, directing, and implementing all aspects of memorial, funeral, and graveside services.
- Responsible for setting up clergy, military personnel for services.
- Oversight of sound and video system operation during funeral services.
- Displays diligence and self-motivation in all endeavors with attention and ability to prioritize ensuring optimal end results.
- Exceptional ability to cultivate a comfortable environment for families by providing information, resources and consistent superior care while maintaining a clear communication skillset.
Office Manager
05.2017 - 10.2022
- Oversee general day-to-day operations.
- Communicate and schedule times for families to meet with Funeral Director.
- Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws.
- Complete and maintain records such as state-required documents, tracking documents, or product inventories.
- Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements.
- Scheduling of staff and approving request.
Funeral director intern.
Atlantic Mortuary & Cremation Service
06.2016 - 05.2017
- Responsible for assisting Funeral directors in the funeral planning process.
- Managing files both paper and electronic.
- Maintaining and cleaning facilities.
- Inputting vital statistic information into the electronic death registration system.
- Creating prayer cards, memorial folders, and obituaries.
- Oversaw preparations of deceased for visitations and burials.
- Addressed all client questions and requests for information relating to funeral services and pricing.
Education
Associate in Science (A.S) - Funeral Services
St. Petersburg College
05.2020
High School Diploma - undefined
Rockledge High School
05.2017
Postsecondary Adult Vocational Certificate - undefined
Eastern Florida State College
05.2017
Skills
- Organized
- Personable
- Open minded
- Flexible
- Always dependable
- Self-motivated
- Team leadership
Certification
- CERTIFIED NURSING ASSISTANT
- FUNERAL DIRECTOR
Additional attributes
- Experience in Microsoft office- Word, Excel, PowerPoint, and other computer programs.
- Always willing help others.
- Learning new and improved ways to help families.
Timeline
Office Manager
Aspen Dental
06.2025 - Current
Assistant Office Manager
Aspen Dental
03.2023 - 06.2025
Lead Funeral Director
Beckman – Williamson Funeral Home Viera and Cocoa Beach
10.2022 - 01.2023
Office Manager
05.2017 - 10.2022
Funeral director intern.
Atlantic Mortuary & Cremation Service
06.2016 - 05.2017
High School Diploma - undefined
Rockledge High School
Postsecondary Adult Vocational Certificate - undefined
Eastern Florida State College
Associate in Science (A.S) - Funeral Services
St. Petersburg College
Similar Profiles
Grant W Sims DDSGrant W Sims DDS
Associate Dentist at Philco Dental Group/Aspen Dental Central ILAssociate Dentist at Philco Dental Group/Aspen Dental Central IL
SAMUEL SUSAMUEL SU
Dental Assistant and Hygiene Assistant at Aspen DentalDental Assistant and Hygiene Assistant at Aspen Dental
Amer AbdallehAmer Abdalleh
Dental Lab Technician at Aspen DentalDental Lab Technician at Aspen Dental
Shabri OwensShabri Owens
Dental Assistant at Aspen DentalDental Assistant at Aspen Dental
Deborah JacobsonDeborah Jacobson
Business Banking Relationship Manager at PNC BankBusiness Banking Relationship Manager at PNC Bank