Ahnandra Benson
New Castle,DE
Summary
Results-driven Case Manager adept at managing extensive caseloads while crafting tailored service plans that improve client outcomes. Experience in crisis intervention and trauma-informed care, effectively coordinating services across healthcare and social sectors to optimize compliance and enhance community resources.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Health and Human Service Case Manager
State of Delaware
Wilmington, DE
03.2026 - Current
- Manage a high-volume caseload of clients with complex social, medical, and economic needs, conducting comprehensive assessments to develop individualized service plans.
- Coordinated services across healthcare, housing, employment, and social services, enhancing delivery effectiveness and tracking client progress.
- Provided crisis intervention and de-escalation in high-risk situations, ensuring client safety and stability while upholding program compliance.
- Collaborated with community partners and government agencies to streamline service delivery and advocate for client access to essential resources.
Case Manager Specialist
Goodwill Staffing Services
Wilmington, DE
07.2021 - 11.2025
- Provided crisis intervention support to clients in urgent situations.
- Assessed client needs through in-depth interviews and evaluations to identify tailored support.
- Developed personalized service plans addressing specific client challenges to enhance outcomes.
- Tracked client progress and refined plans to ensure alignment with evolving needs.
- Maintained accurate documentation of client interactions and case updates.
- Adhered to ethical principles and standards to protect clients' confidential information.
Health Unit Coordinator (HUC)
Rockford Center
Newark, DE
07.2021 - 11.2025
- Coordinated patient admissions by collecting and filing medical information, processing admission forms, and assigning rooms in collaboration with departments.
- Managed patient discharge and transfer processes by preparing necessary paperwork and ensuring seamless transitions.
- Sustained unit environment to enhance patient care and ensure operational efficiency.
Patient Service Representative
Mary Campbell Center
Wilmington, DE
04.2018 - 01.2021
- Managed patient operations, including scheduling, insurance verification, and payment processing, ensuring accurate data entry and compliance with healthcare regulations.
- Improved patient flow and experience through effective communication and coordination of services.
- Served as liaison between patients and providers, resolving issues and streamlining service delivery.
Education
High school or equivalent - Nursing Assistant
Howard High School Of Technology
Wilmington, DE12-2017
Skills
- Case Management
- Crisis intervention
- Comprehensive assessments
- Client Documentation
- Client Advocacy
- Trauma-Informed Care
- Electronic medical records
- Data Analysis
Certification
- BLS Certification, American Heart Association, 10/01/25, 10/01/27
- CPR Certification
- Driver's License
Timeline
Health and Human Service Case Manager
State of Delaware
03.2026 - Current
Case Manager Specialist
Goodwill Staffing Services
07.2021 - 11.2025
Health Unit Coordinator (HUC)
Rockford Center
07.2021 - 11.2025
Patient Service Representative
Mary Campbell Center
04.2018 - 01.2021
High school or equivalent - Nursing Assistant
Howard High School Of Technology