AHNIA KELLY
Norfolk,VA
Summary
Motivated and outgoing professional with over six years of diverse customer service experience. Demonstrated ability to lead and train teams, resulting in enhanced customer satisfaction and streamlined operations. Pursuing a degree in Psychology with coursework in business management and human resources, equipping with skills to effectively address customer needs and support team development. Eager to contribute strong problem-solving abilities and commitment to excellence to drive sales and foster a positive shopping experience.
Overview
7
7
years of professional experience
Work History
Copy Center Associate
Staples
06.2023 - 08.2024
- Delivered exceptional customer service by assisting with print and copy needs, ensuring high-quality results
- Trained new associates on operational processes and customer engagement techniques, fostering a collaborative team environment
- Implemented efficient workflow processes, enhancing service delivery and increasing customer satisfaction
Teacher
Skipwith Academy
07.2022 - 06.2023
- Developed and implemented lesson plans that promoted engagement and learning, adapting to diverse student needs
- Collaborated with colleagues to create a supportive learning environment, demonstrating leadership in team initiatives
- Managed classroom behavior and fostered a positive atmosphere, enhancing overall student performance
Deli Associate
Walmart
06.2021 - 07.2022
- Provided outstanding customer service in the deli department, addressing customer inquiries and enhancing the shopping experience
- Trained and mentored new team members on food safety standards and customer service protocols
- Assisted in managing inventory and ensuring product freshness, contributing to overall department success
Sales and Client Relationship Manager
Skrimp Shack
09.2019 - 08.2020
- Processed customer transactions efficiently while providing friendly and attentive service
- Assisted in training new cashiers, sharing best practices for customer interaction and transaction accuracy
- Contributed to maintaining a clean and organized front counter and dining area
Cashier
Little Caesar’s
02.2018 - 06.2018
- Managed cash register operations and ensured accurate transaction processing
- Provided exceptional customer service, answering questions and addressing concerns
- Worked collaboratively with team members to meet sales goals during peak hours
Education
Bachelor of Liberal Arts - Psychology
Norfolk State University
Norfolk, VA08.2025
High School Diploma - undefined
Appomattox Regional Governor’s School for Fine Arts and Technology
Petersburg, VA06.2020
Skills
- Basic Financial Management
- Quick Learner
- Team Leadership
- Communication and Interpersonal Skills
- Adaptable
- Communication
- Training Expertise
- Customer Focused
- Conflict Resolution
- Deadline oriented
- Multitasking
Timeline
Copy Center Associate
Staples
06.2023 - 08.2024
Teacher
Skipwith Academy
07.2022 - 06.2023
Deli Associate
Walmart
06.2021 - 07.2022
Sales and Client Relationship Manager
Skrimp Shack
09.2019 - 08.2020
Cashier
Little Caesar’s
02.2018 - 06.2018
High School Diploma - undefined
Appomattox Regional Governor’s School for Fine Arts and Technology
Bachelor of Liberal Arts - Psychology
Norfolk State University
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