Ahniesty Fite
Houston,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Soft spoken, kind, hard worker, independent
Overview
3
3
years of professional experience
Work History
Customer Service Representative
United Airlines
San Francisco, CA
02.2022 - 07.2023
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Assisted with baggage check-in and tagging for customers.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Verified identification documents such as passports or driver's licenses.
- Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
- Scheduled ground transportation for arriving passengers when necessary.
- Operated various computer programs related to customer service operations.
Administrative Assistant
UC Berkeley
Berkeley, CA
02.2023 - 11.2023
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Proficiency with Word, Excel, PowerPoint, Access, and Outlook.
Filed paperwork alphabetically
Scheduled appointments between clients and customers and internal staff members.
Excellent written and verbal communication skills and organizational skills.
Managed incoming calls while providing information or transferring callers to appropriate personnel.
Sales Associate
Target
Alameda, CA
04.2021 - 12.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
Summer Intern
Kaiser Permanente
San Leandro, CA
06.2020 - 09.2020
- Created PowerPoint presentations to demonstrate product features and benefits.
- Organized meetings with clients to discuss their needs and offered solutions accordingly.
- Shadowed a nurse and helped with two birth deliveries
- Filed medical paperwork
- Used Excel and samaritan to input Volunteer's vaccination information
Education
High School Diploma -
Berkeley High School
Berkeley, CA06.2021
Some College (No Degree) -
Xavier University of Louisiana
New Orleans, LASkills
- Data Entry
- Microsoft PowerPoint
- Problem-Solving Abilities
- Customer Service
- Appointment Scheduling
- Documentation
- Microsoft Outlook
- Positive and Professional
- Microsoft Excel
- Stocking and Replenishing
Timeline
Administrative Assistant
UC Berkeley
02.2023 - 11.2023
Customer Service Representative
United Airlines
02.2022 - 07.2023
Sales Associate
Target
04.2021 - 12.2021
Summer Intern
Kaiser Permanente
06.2020 - 09.2020
High School Diploma -
Berkeley High School
Some College (No Degree) -
Xavier University of Louisiana