Summary
Overview
Work History
Education
Skills
CORE STRENGTHS
Accomplishments
Timeline
Generic

AHNJAHLA MALONE

Hermitage,TN

Summary

Strategic professional with expertise in account management, recruiting operations, and customer success in high-growth environments. Proven ability to build client relationships, drive account retention, and achieve revenue growth through data-driven strategies. Skilled in managing cross-functional initiatives and aligning workflows with client needs from onboarding to renewal. Collaborates effectively with SaaS product, operations, and sales teams to enhance user experience and resolve issues promptly.

Overview

12
12
years of professional experience

Work History

Senior Recruiter / Key Account Manager

Gojob USA
11.2021 - 01.2025
  • Owned strategic client relationships, identifying business needs and aligning talent strategies for scalability.
  • Led quarterly business reviews and provided performance reports that increased renewal rates.
  • Negotiated contract extensions, leveraging performance data to achieve 20% growth in average account value.
  • Acted as liaison to resolve urgent client issues, maintaining high satisfaction and trusted-advisor status.
  • Spearheaded onboarding processes for new accounts, ensuring alignment across operations and client objectives.
  • Drove high-volume hiring initiatives that enhanced efficiency by 45%, supporting expansion into U.S. markets.
  • Managed full-cycle recruitment, reducing time-to-fill by 40% while ensuring compliance with regulations.
  • Mentored junior recruiters, boosting team productivity and contributing to 94% client satisfaction rate.
  • Managed I-9 verification and documentation workflows, ensuring complete regulatory compliance and reducing audit risk.

Onsite Manager

Elwood Staffing Services, Inc.
08.2021 - 11.2021
  • Managed onsite client relationships as the primary point of contact, overseeing operational execution, issue resolution, and performance alignment, contributing to repeat business and increased client satisfaction.
  • Led weekly staffing reviews with client leadership, presenting performance metrics and recommending staffing adjustments based on labor trends and output data.
  • Built customized onboarding and retention strategies in coordination with clients, improving new hire success rates and enhancing workforce stability.
  • Supported contract renewals by demonstrating ROI through site-level analytics, productivity improvements, and workforce planning insights.
  • Conducted performance evaluations and real-time monitoring using digital tools, driving faster interventions and increasing service level adherence by 20%.
  • Streamlined operational processes through data-driven analysis, boosting team productivity by 25% and reducing downtime by 18%.
  • Partnered with the Talent Acquisition team to source qualified candidates, reducing time-to-fill by 15% and helping meet departmental hiring goals.

Sales Consultant

AT&T
02.2019 - 08.2021
  • Built strong customer relationships, enhancing buying experiences through effective techniques.
  • Exceeded sales quotas by 15-25% quarterly in a high-volume, fast-paced environment by identifying client needs and delivering tailored product solutions.
  • Managed all administrative sales processes with 100% accuracy, reducing transactional errors by 35%.
  • Leveraged CRM platforms and online systems to resolve customer issues, achieving a 92% resolution rate on first contact and improving client satisfaction scores.
  • Led consultative sales and account management strategies, exceeding service benchmarks and driving a 25% increase in customer satisfaction (CSAT) year-over-year.
  • Monitored and evaluated customer accounts daily, implementing retention-focused solutions that led to a 40% reduction in churn and improved renewal rates.

Correctional Officer / Booking Officer / Civil Warrants

Davidson County Sheriff's Office
03.2013 - 03.2019
  • Supervised inmate activities and enforced safety protocols in a high-pressure, crisis-driven environment.
  • Conducted thorough searches to detect and remove contraband, maintaining facility security and order.
  • Managed emergency responses, ensuring swift action aligned with safety regulations and compliance standards.
  • Led security operations for hundreds of inmates during 12-hour shifts, overseeing safety, compliance, and crisis management.
  • Streamlined inmate processing with accurate warrant verification, booking, and detailed incident documentation.
  • Executed facility-wide security audits and infrastructure inspections to uphold rigorous safety and regulatory compliance.
  • Enhanced security through strategic patrols, contraband prevention, and rapid response, reducing breaches.
  • Trained and mentored new officers, fostering team readiness and consistent application of security protocols.
  • Coordinated secure inmate transport across multiple sites, enforcing strict safety measures and maintaining thorough records.

Education

Criminal Justice

University of Phoenix
01.2009

Skills

  • Talent acquisition and sourcing
  • Software as a service (SaaS)
  • Healthcare industry knowledge
  • Customer relationship management (CRM)
  • Customer retention strategies
  • Strategic partnerships
  • Greenhouse, Oracle, Workday, iCIMS, Paylocity, Gusto, Paycom, Microsoft Office

CORE STRENGTHS

  • Startup Agility - Proven success in fast-paced, high-growth environments.
  • Client-Centered Mindset - Known for building trusted relationships with clients and candidates, driving satisfaction and long-term partnerships.
  • Adaptability & Initiative - Quick learner who thrives in ambiguity and consistently takes initiative to solve problems and add value.
  • Cross-Functional Collaboration - Strong ability to partner with internal teams including Sales, Product, HR, and Compliance to align business goals.

Accomplishments

  • Leadership & Performance Award - Gojob USA
  • Top Sales Performer - AT&T
  • Officer De-escalation Award - DCSO

Timeline

Senior Recruiter / Key Account Manager

Gojob USA
11.2021 - 01.2025

Onsite Manager

Elwood Staffing Services, Inc.
08.2021 - 11.2021

Sales Consultant

AT&T
02.2019 - 08.2021

Correctional Officer / Booking Officer / Civil Warrants

Davidson County Sheriff's Office
03.2013 - 03.2019

Criminal Justice

University of Phoenix

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