Ahnya Baird
Norfolk,Virginia
Summary
Experienced and detail-oriented professional with a background in working at a retirement community, ensuring the safety and well-being of residents while providing exceptional customer service. Skilled in managing administrative tasks, including filling paperwork, inputting data, and maintaining accurate records. Adept at providing concierge-level service, assisting residents with their daily needs, and handling various tasks to improve their quality of life. Known for attention to detail, effective communication, and the ability to work collaboratively with both residents and team members to create a supportive and welcoming environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security/ Concierge
Harbors Edge
01.2022 - Current
- Oversee property security and concierge services, ensuring safety and satisfaction for residents
- Provide comprehensive assistance to residents, handling diverse requests from package management to local information, enhancing their living experience
- Proactively identified potential security risks through diligent observation, taking action to minimize threats as needed.
- Compiled detailed activity logs during each shift, ensuring accurate record-keeping for future reference or incident review purposes.
- Collaborated with property management team for efficient coordination of maintenance requests and incident reporting.
Customer Service Representative
Life protect 24/7
01.2021 - 01.2022
- Managed high-volume customer inquiries, resolving issues promptly and maintaining exceptional satisfaction rates
- Implemented innovative solutions to streamline process
- Developed data-driven strategies to enhance service delivery and customer retention
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Final inspector
Usui International
03.2018 - 01.2021
- Conducted meticulous final inspections, ensuring product quality and compliance with industry standards
- Streamlined inspection procedures, boosting efficiency and throughput
- Identified and resolved quality issues, contributing to enhanced customer satisfaction
- Provided constructive feedback to production teams regarding defects found during inspections, fostering collaboration between departments.
- Participated in regular audits of inspection processes, assisting in the identification of areas requiring improvement or corrective actions.
Education
Bachelors - Psychology with a Minor in Business
Norfolk State University
Norfolk, Virginia03.2025
Associates Applied Science - Business Management
Tidewater Community College
Norfolk, Virginia01.2024
Certificate of Supervisory Management -
Tidewater Community College
Norfolk, Virginia01.2024
Skills
- Data Analysis
- Problem Solving
- Time Management
- Customer Service
- Adaptability
- Leadership
- Incident reporting
- Threat management
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Adaptable and flexible
- Critical thinking
Custom Section - Personal Statement
I am a dedicated and hardworking individual eager to take on new challenges and expand my skill set. With a strong willingness to learn, I strive to continuously improve and adapt in dynamic environments. I am looking for an opportunity to contribute my skills and knowledge to a forward-thinking organization, where I can make a positive impact and grow both personally and professionally.
Certification
- CPR/AED Certification
- Supervisory Management
Timeline
Security/ Concierge
Harbors Edge
01.2022 - Current
Customer Service Representative
Life protect 24/7
01.2021 - 01.2022
Final inspector
Usui International
03.2018 - 01.2021
Bachelors - Psychology with a Minor in Business
Norfolk State University
Associates Applied Science - Business Management
Tidewater Community College
Certificate of Supervisory Management -
Tidewater Community College
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