AHOLIAB Santiago FELIZ
Manhattan,NY
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Facilities Manager
Nobu
11.2023 - Current
- Responded to building emergencies and managed repairs.
- Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
- Investigated problems and determined appropriate remedies.
- Evaluate subcontractor performance for quality assurance purposes, maintaining strong partnerships while holding service providers accountable for their work.
- Maintained HVAC, temperature control, electrical and building automation systems.
- Maintained regulatory compliance by staying up-to-date on relevant laws, codes, standards, such as OSHA requirements.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Supervised staff of 33 in day-to-day activities.
Event Server
USHG(Manhatta)
03.2022 - 04.2023
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
- Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.
- Supported team members during high-pressure situations by anticipating needs and offering assistance as needed, resulting in smoother event operations overall.
- Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
Project Lead
Green Top Farms
02.2021 - 03.2022
- Reduced food waste through effective inventory management and proper storage techniques.
- Supervised catering staff , ensuring timely execution of tasks and adherence to established procedures.
- Developed innovative recipes that incorporated seasonal ingredients, resulting in memorable dishes for clients.
- Consistently delivered exceptional customer service through anticipating client needs and promptly addressing concerns or requests.
- Contributed to company growth by establishing a reputation for excellence in both taste and presentation of dishes.
- Managed a team of 6-12 culinary professionals and porters , providing training and mentorship to improve skills and performance.
Shift Supervisor
Starbucks Coffee
04.2018 - 11.2020
- Managed shift operations and ensured smooth transitions
- Trained new employees and delegated daily tasks and responsibilities.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Managed labor scheduling and tracking
- Completed store opening and closing procedures and balanced tills.
Assistant General Manager(AGM)
Noon Mediterranean Grill(formally Verts)
02.2017 - 08.2018
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Service Manager/ Kitchen Manager
Chipotle Mexican Grill
02.2015 - 11.2017
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
Education
Liberal Arts and Humanities -
Laguardia Community College
09.2017
Skills
- Budget planning and development
- Operational efficiency and safety
- Service planning and scheduling
- Reliability
- Health and safety
- Inventory Control
- Staff Supervision
- Preventive Maintenance
- Equipment Maintenance
- Vendor negotiation
- Regulatory Compliance
- Facility Inspections
- HVAC Systems
- Plumbing systems
References
- Aijalon Northinngton, STARBUCKS, 1347-238-8714
- Bryan Reyes, APPRENTICE CHIPOTLE MEXICAN GRILL, 1929-325-8916
- David Abreu, SHIFT SUPERVISOR, 1646-327-3766
- Johnathan Pegan, GREENTOPFARMS, 1201-878-0773
Accomplishments
- Supervised team of 33 staff members.
- Served individually made coffee drinks to over 100-350+ customers daily.
- Collaborated with a team of 8-12 individuals in the production of food for Netflix
- Significantly lowered the amount of plumbing visits to NOBU by introducing Drain Socks for catching Debris that otherwise would led to backed up pipes etc
Certification
- Food Handler Certification (FHC)
- Certified Barista Trainer
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Facilities Manager
Nobu
11.2023 - Current
Event Server
USHG(Manhatta)
03.2022 - 04.2023
Project Lead
Green Top Farms
02.2021 - 03.2022
Shift Supervisor
Starbucks Coffee
04.2018 - 11.2020
Assistant General Manager(AGM)
Noon Mediterranean Grill(formally Verts)
02.2017 - 08.2018
Service Manager/ Kitchen Manager
Chipotle Mexican Grill
02.2015 - 11.2017
Liberal Arts and Humanities -
Laguardia Community College
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