Christian Diasso
Edgewood,United States
Summary
Results-driven Sales Development Representative (SDR) with over two years of experience identifying and nurturing leads, driving pipeline growth, and collaborating closely with sales teams to meet revenue targets. Proficient in using CRM tools, managing outbound and inbound sales efforts, and fostering relationships with prospects to build trust and uncover their unique needs. Recognized for strong communication, problem-solving skills, and the ability to thrive in fast-paced environments. Now seeking to transition into a Customer Success role where I can leverage my experience in understanding customer pain points, providing tailored solutions, and ensuring client satisfaction to drive long-term customer loyalty and success.
Overview
13
13
years of professional experience
Work History
Sales Development Representative
Clarify Health
05.2022 - Current
- Scheduled appointments and demos for Sales Directors
- Maintained high levels of customer satisfaction by providing exceptional support throughout the entire sales process – from initial inquiry to post-sale followup.
- Generated over four million plus in the quarterly pipeline.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
Leasing Professional
Southern Management
03.2019 - 06.2022
- Conducted outreach to over one hundred prospects daily looking for an apartment in Baltimore
- Maintained the community's occupancy rate at over 96%
- Conducted quarterly training for thirteen team members about smart financial and health decisions.
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
- Participated in regular training sessions to stay updated on industry trends and best practices in property management.
Department Manager
Walmart
03.2011 - 03.2019
- Oversaw daily sales of over 20,000 for the grocery department.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Education
Bachelor of Science in Political Science -
Frostburg State University
Frostburg, MD05.2015
Skills
- Communication & Negotiation
- Lead Generation & Qualification
- CRM Management
- Time Management & Organization
- Collaboration
- Problem-Solving
- Customer Relationship Building
- Cold-calling
- Goal-oriented mindset
- Lead Qualification
Timeline
Sales Development Representative
Clarify Health
05.2022 - Current
Leasing Professional
Southern Management
03.2019 - 06.2022
Department Manager
Walmart
03.2011 - 03.2019
Bachelor of Science in Political Science -
Frostburg State University
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