Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ahren Williams

Pasadena,MD

Summary

Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.

Overview

12
12
years of professional experience

Work History

Medical Assistant

Pediatric Place
10.2023 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Work with medical Representatives to get formula samples for the office and patients.

Medical Assistant

Arundel Pediatrics
02.2021 - 10.2023
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.

Customer Service Representative

Americas Healthcare At Home
02.2020 - 02.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.

Patient Care Technician

Baltimore Washington Medical Center
01.2013 - 01.2016
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
  • Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
  • Delivered compassionate end-of-life care, offering comfort and dignity to patients in their final stages.

Education

Certificate - Nursing Assistant

Center of Applied Technology-North
Pasadena, MD
06-2012

Chesapeake High School
Pasadena, MD
06-2012

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital sign monitoring
  • EMR / EHR
  • Direct patient care
  • Clinical documentation
  • Reliable team player
  • Electronic medical records
  • CPR
  • Immunization administration
  • Specimens collection and processing
  • Patient assessments

Accomplishments

  • Recognized for outstanding dedication to patient care.
  • Recognized for going above and beyond the call of duty.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Medical Assistant

Pediatric Place
10.2023 - Current

Medical Assistant

Arundel Pediatrics
02.2021 - 10.2023

Customer Service Representative

Americas Healthcare At Home
02.2020 - 02.2022

Patient Care Technician

Baltimore Washington Medical Center
01.2013 - 01.2016

Certificate - Nursing Assistant

Center of Applied Technology-North

Chesapeake High School

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Ahren Williams