Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ahren Bauer

St. Peters,MO

Summary

Accomplished IT System Administrator with over 5 years of information technology support experience. Tech-savvy professional, well-versed in installing and configuring computer systems, diagnosing hardware and software, detecting networking defects as well as supporting new application roll-outs. Committed to providing efficient, high-quality support and a desire to learn.

Overview

5
5
years of professional experience

Work History

IT System Administrator

Intellivo
St. Louis, MO
02.2024 - Current
  • Administrator of Firewalls, O365, local and cloud-based VMware environment and Windows Server VMs.
  • Configure IPSec VPN tunnels between locations.
  • Troubleshoot SSL VPN issues.
  • Participate in weekly change management meetings to suggest process or software improvements.
  • Participate in Disaster recovery testing.
  • Built network from the ground up at a new STL location.

Tier 2 Support Engineer

Koniag Information Security Services
St. Louis, MO
10.2023 - 02.2024
  • Perform routine IT Operations & Maintenance (O&M) functions including Customer Support, routing patches & upgrade, backups & moves, adds and changes (MACs)
  • Complete multiple simultaneous IT projects in a timely manner.
  • Advanced troubleshooting to isolate and diagnose IT problems on desktop equipment and peripherals, including software and hardware.
  • Provide Tier 2 resolution service in a Windows, and Active Directory environment.
  • Handle ticket escalations from tier 1 techs involving complex LAN/WAN issues.

Network Technician II

Network Specialists - MSP
Fenton, MO
02.2022 - 10.2023
  • Exposure to Sonicwall Firewalls to identify and fix networking issues.
  • Develop fixes and troubleshoot problems to maintain organizational effectiveness.
  • Assist in the planning and act of on boarding new customers for the smoothest transitions.
  • Administer Kaseya VSA for the auto-deployment of Kaseya and Webroot agents.
  • Manage Patch Compliance through Software management in Kaseya VSA.
  • Monitor Live replication between replication hosts and fix replication errors.
  • Handle ticket escalations from tier 1 techs involving complex LAN/WAN issues.

House Operations Technical Support

Heartland Dental - Corporate
St Louis, MO
09.2021 - 02.2022
  • Provide technical support for all users at the St. Louis Branch.
  • Answer calls from end-users that have account or technical issues.
  • Document time and procedures through ticketing systems.

It Help Desk Technician

Essential Network Technologies - MSP
St. Peters, Missouri
02.2020 - 08.2021
  • installed software, modified and repaired hardware and resolved technical issues.
  • Re-image machines and create images through WDS.
  • Install and configure wireless networking equipment.
  • Configure Fortigate Firewalls and set up SSL VPNs.
  • Use of Ticketing systems to manage and process actions taken.
  • Create documentation for complex issues.
  • Identified and troubleshooted networking issues.

Education

Information Technology

Ranken Technical College
St Louis, MO

Skills

  • Hypervisor managing and Virtual Machine implementing with VMWare and Hyper-V
  • Monitor live replication between hosts and remedy replication errors
  • Troubleshoot and configure IPSec VPN tunnels
  • Configure Sonicwall and Fortigate firewalls to allow for SSL VPN access and assign licenses
  • Troubleshoot LAN/WAN issues
  • Manage Patch compliance
  • Plan and participate in the act of onboarding new customers
  • Microsoft server expertise in Active Directory and server concepts
  • Office 365, Azure and Google Admin Administering

References

Jacob Wuennenberg -
Position: Computer/Network Specialist
Contact: 314-795-4568


Kyle Stork -
Position: Tier II IT Support
Contact: 636-290-2905

Timeline

IT System Administrator

Intellivo
02.2024 - Current

Tier 2 Support Engineer

Koniag Information Security Services
10.2023 - 02.2024

Network Technician II

Network Specialists - MSP
02.2022 - 10.2023

House Operations Technical Support

Heartland Dental - Corporate
09.2021 - 02.2022

It Help Desk Technician

Essential Network Technologies - MSP
02.2020 - 08.2021

Information Technology

Ranken Technical College

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Ahren Bauer