Ahris Adnan
Woodbridge
Summary
Dynamic professional with 8 years of experience in retail management and customer service, driving operational excellence and enhancing team performance. Proven leadership in managing payroll, optimizing inventory, and implementing efficient scheduling systems, all of which contribute to seamless operations and elevated customer satisfaction. Skilled in analyzing sales trends and customer feedback to inform strategic decisions. Demonstrated expertise in fostering strong team collaboration and enhancing communication, leading to improved service delivery and loyalty. Committed to maintaining high standards of operational integrity and customer engagement.
Overview
8
8
years of professional experience
Work History
Sales Associate to Management
7-Eleven
01.2016 - 03.2024
- Managed payroll and tax documentation, enhancing accuracy and efficiency.
- Directed employee interviews and hiring, strengthening team dynamics.
- Oversaw shift management, ensuring seamless operations and productivity.
- Coordinated ordering and shipment processes, optimizing inventory levels.
- Enhanced customer service, improving satisfaction and retention.
- Streamlined inventory management processes, ensuring timely restocking and reducing out-of-stock incidents, which enhanced customer satisfaction.
- Analyzed sales data to identify trends, allowing for strategic product placement and optimized sales performance during peak hours.
- Implemented a new scheduling system for staff shifts, enhancing operational efficiency and ensuring optimal coverage during busy periods.
- Maintained accurate financial records and executed daily cash reconciliations, upholding compliance and financial integrity.
- Enhanced customer engagement strategies, leading to noticeable gains in customer loyalty and repeat business.
- Fostered strong team collaboration during peak hours, resulting in improved service delivery and operational efficiency.
- Analyzed customer feedback to drive service improvements, creating a more tailored shopping experience and boosting satisfaction.
Seasonal Sales Advisor and Associate
Best Buy
09.2023 - 01.2024
- Guided customers in electronics, enhancing sales and service skills.
- Processed transactions, opened accounts, and managed credit applications.
- Expanded product knowledge, improving customer satisfaction and retention.
- Resolved customer inquiries, boosting service efficiency and experience.
- Guided customers through product selections, enhancing their shopping experience and leading to noticeable increases in sales conversions.
- Collaborated with team members to streamline point-of-sale operations, reducing transaction times and improving overall customer satisfaction.
- Engaged with customers to understand their needs, fostering trust and loyalty while enhancing communication skills.
- Monitored inventory levels and product performance, providing insights that informed restocking strategies and minimized stockouts.
- Enhanced customer engagement tactics, leading to noticeable increases in sales conversions and overall customer satisfaction.
Education
BS - Criminal Justice
George Mason University
12.2022
Skills
- Time Management
- Leadership
- Microsoft Office
- Environmental Adaptability
- Attention to Detail
- Computer Skills
- Communication
- Problem Solving
- Sales
- Customer Service
- Payroll Management
- Inventory Management
- Armed Security License
- Unarmed Security License
Languages
Hindi
Urdu
English
Timeline
Seasonal Sales Advisor and Associate
Best Buy
09.2023 - 01.2024
Sales Associate to Management
7-Eleven
01.2016 - 03.2024
BS - Criminal Justice
George Mason University