Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

AHSAN ALI

Jamaica,NY

Summary

Focused Lead Transportation Security Officer with a passion for providing security and protection for travelers. Skilled with operating the necessary technology to identify threats. Friendly and personable with excellent communication skills. Committed Correctional Officer with passion for criminal justice. Experienced in maximum and medium security locations. Extensively trained in suicide prevention and defensive tactical techniques. Friendly Doorman interacts with building residents and guests to maintain security and safeguard premises. Offers quality residential concierge services and proactively anticipates individual resident needs to personalize delivery. Projects approachable and professional image in appearance and demeanor and promotes advanced knowledge of building codes and deescalation procedures. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
years of professional experience
1
Certification

Work History

JETWAY SECURITY AND INVESTIGATION

SECURITY
05.2023 - Current

Job overview

  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Managed crisis situations effectively, leading to minimal disruptions in airport operations.
  • Oversaw daily ramp operations, maintaining smooth flow of aircraft movement and minimizing downtime.
  • Maintained a high level of safety within the airport premises by enforcing strict adherence to safety protocols and conducting regular inspections.
  • Developed strong relationships with airport authorities, facilitating seamless communication and cooperation for operational success.
  • Maintained patient records in compliance with security regulations.
  • Guided aircraft into and out of parking positions using hand signals.
  • Safeguarded vessel security measures, coordinating closely with security personnel to minimize threats while at sea.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over daily flights.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Checked and verified photo identification prior to granting facility access.
  • Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
  • Responded to emergencies promptly, ensuring the safety of all individuals on site.
  • Checked cargo and baggage for security to meet TSA regulations.
  • Enhanced overall security by conducting thorough patrols and monitoring premises.
  • Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
  • Issued access cards to authorized personnel to monitor access points.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Deiced aircraft before takeoff for safety during inclement weather.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Collaborated closely with ground crew members to swiftly resolve any logistical challenges that arose during daily operations.
  • Wrote detailed reports of all security breaches and investigations.
  • Transferred luggage from aircraft to collection areas safely using [DELTA/KLM] equipment.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Assisted fueling teams in monitoring fuel levels during refueling operations, ensuring accurate readings for each flight''s requirements.
  • Maintained clean, orderly work environment free of hazards.
  • Helped train new employees in safe practices and warehouse procedures.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided primary customer support to internal and external customers.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Tracked customer service cases and updated service software with customer information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Amazon.Inc

AMAZON FBA SELLER
01.2020 - Current

Job overview

  • Streamlined order fulfillment process, reducing shipping times and ensuring timely deliveries for customers.
  • Conducted thorough product research to identify profitable niches in the marketplace, resulting in successful product launches.
  • Increased product sales by optimizing Amazon listings with keyword research and market analysis.
  • Monitored account health to maintain good standing with Amazon, leading to improved seller metrics.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues through effective communication.
  • Managed inventory levels to ensure stock availability and minimized storage fees.
  • Developed a comprehensive understanding of Amazon''s guidelines, policies, and best practices to ensure compliance within the marketplace ecosystem.
  • Analyzed sales data to forecast demand trends, enabling strategic decision-making for inventory management.
  • Tracked performance metrics and utilized analytics tools to make data-driven decisions for continuous improvement in business operations.
  • Implemented effective pricing strategies to stay competitive in the market while maintaining profitability margins.
  • Built professional and trusting relationships with key customers and leveraged existing relationships via social media.
  • Leveraged social media channels for brand promotion, driving traffic to Amazon listings and increasing organic sales.
  • Established a system for monitoring customer reviews, allowing swift identification of potential product quality or service-related issues that required attention or adjustment.
  • Enhanced Amazon store''s visibility through targeted advertising campaigns and sponsored products.
  • Maintained an organized database of product listings, simplifying management and facilitating regular updates.
  • Pursued continuous learning and professional development to stay current with industry trends, tools, and best practices, ultimately contributing to the ongoing growth of the Amazon FBA business.
  • Optimized backend processes such as invoicing and accounting systems, enhancing overall operational efficiency within the business structure.
  • Coordinated with suppliers for efficient sourcing of high-quality products at competitive prices.
  • Collaborated with third-party logistics providers for seamless integration of warehousing and shipping services into the supply chain.
  • Developed strategic online and offline partnerships to support fulfillment and direct sales programs.
  • Conducted retail arbitrage to build inventory for resale via online platforms.
  • Utilized Amazon FBA tools to optimize product listings, improving search rankings and increasing conversions.
  • Managed relationships with vendors and negotiated favorable terms on contracts, contributing to cost savings for the business.
  • Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
  • Monitored and evaluated sales performance to make informed decisions and improve results.
  • Resolve customer disputes courteously to enhance customer satisfaction.
  • Collaborated with customer service team to achieve seamless customer experience.
  • Negotiated terms with suppliers to secure discounts and promotional opportunities.
  • Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
  • Optimized product listings for search engines to increase visibility and drive traffic to listings.
  • Utilized analytic tools to optimize product listings and improve customer experience.
  • Utilized software to automate customer communication and order fulfillment.
  • Established relationships with suppliers to increase online product offerings.
  • Analyzed customer trends and provided insights to improve customer experience.
  • Created clear, precise and properly detailed product and service information on company website.
  • Developed and executed marketing campaigns to increase online sales and customer engagement.
  • Developed relationships with suppliers to facilitate timely delivery of products.
  • Developed and executed online strategies for leads, sales and pricing to generate revenue.
  • Conducted market research and analyzed competitors to identify opportunities and maintain competitive edge.
  • Established and maintained e-commerce website to promote and sell products.
  • Researched and developed new products to meet customer demands.
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Responded to customer issues and resolved complaints by leveraging expert knowledge.
  • Negotiated with suppliers to secure best prices for products.
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
  • Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
  • Analyzed customer feedback to identify areas of improvement in online shopping experience.
  • Utilized various analytics tools to track customer behavior and optimize website layout.
  • Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.
  • Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
  • Improved monthly sales with successful marketing, sales and customer relations approaches.
  • Created promotional campaigns to boost sales and drive customer loyalty.
  • Implemented marketing campaigns to increase customer engagement and sales.
  • Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
  • Monitored trends in online retail to identify new opportunities for growth.
  • Managed financial tracking, inventory coordination and social media marketing.
  • Tested website features and functionality for optimal performance.
  • Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided primary customer support to internal and external customers.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Tracked customer service cases and updated service software with customer information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Created and maintained detailed database to develop promotional sales.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Cross-trained and backed up other customer service managers.
  • Implemented and developed customer service training processes.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Trained staff on operating procedures and company services.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Investigated and resolved accounting, service and delivery concerns.
  • Cross-trained and provided backup support for organizational leadership.
  • Developed and updated databases to handle customer data.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.
  • Managed timely and effective replacement of damaged or missing products.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Resturant

INDO PAK HALAL
01.2019 - 01.2021

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
  • Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
  • Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
  • Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
  • Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
  • Enhanced customer satisfaction by providing timely and efficient service to restaurant patrons.
  • Maintained health code standards throughout the restaurant by adhering to proper sanitation practices in all areas.
  • Greeted customers at front counter to answer questions and input meal orders into POS system.
  • Trained new employees on restaurant procedures, promoting a cohesive and efficient team environment.
  • Maintained strict adherence to safety guidelines when handling food products or using kitchen equipment.
  • Contributed to overall positive work culture by fostering collaborative relationships with coworkers across all departments.
  • Streamlined communication between front-of-house and back-of-house teams for smoother operations during busy shifts.
  • Supported catering events by setting up tables, preparing food items, and serving guests with professionalism and care.
  • Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
  • Resolved customer complaints professionally and efficiently, resulting in higher customer retention rates.
  • Prepared appetizing dishes according to established recipes while adhering to quality control measures set by the restaurant management.
  • Developed strong rapport with regular customers, contributing to increased repeat business.
  • Consistently met or exceeded daily sales targets through upselling menu items and suggesting specials to guests.
  • Implemented creative solutions to address common guest complaints or requests, resulting in increased satisfaction scores and return visits.
  • Managed inventory effectively, reducing food waste costs and ensuring availability of menu items.
  • Participated in weekly staff meetings to address concerns and suggest improvements for overall restaurant efficiency.
  • Discussed menu items with customers and suggested promotional items to increase sales.
  • Gathered hot menu items to fill orders for consumers with proper tray presentation.
  • Counted cash drawer before shift and balanced at end of shift to reconcile sales.
  • Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
  • Assembled salad bases ahead of peak times and placed in refrigeration unit.
  • Placed order items in bag for drive-thru window delivery with speed and accuracy.
  • Trained new employees in operational procedures and modeled duties for front and back house positions.
  • Assembled menu items in grill area and monitored warmers to restock inventory.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Maintained smooth and timely operations in preparation and delivery of meals.
  • Prepared and cooked meals according to recipes and customer specifications.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Monitored food quality and presentation to maintain high standards.
  • Trained new kitchen staff on food safety, preparation and cooking techniques.
  • Verified proper portion sizes to consistently attain high food quality standards.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Managed inventory and ordered food and supplies to maintain adequate stock.
  • Developed innovative, creative menu items and recipes.
  • Developed strategies to enhance catering and retail food service revenue and productivity goals.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Assisted in developing new menu items to reflect restaurant's style and standards.

Customer Service

Customer Service Representative
01.2022 - 04.2023

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Worked effectively in fast-paced environments.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Skilled at working independently and collaboratively in a team environment.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Proven ability to learn quickly and adapt to new situations.
  • Answered constant flow of customer calls with minimal wait times.
  • Excellent communication skills, both verbal and written.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Worked well in a team setting, providing support and guidance.
  • Updated account information to maintain customer records.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Responded to customer requests for products, services, and company information.
  • Organized and detail-oriented with a strong work ethic.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Tracked customer service cases and updated service software with customer information.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Sought ways to improve processes and services provided.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Managed timely and effective replacement of damaged or missing products.

Education

Borough of Manhattan Community College of The City University of New York
New York, NY

Associate of Science from Criminal Justice
12.2023

University Overview

Hillcrest High School
Jamaica, NY

High School Diploma
06.2021

University Overview

Skills

  • Customer service and assistance
  • Active Listening
  • Multitasking Abilities
  • Virtual Learning Management
  • Clear Communication
  • Relationship Building
  • Feedback Analysis
  • Business Administration
  • Task Delegation
  • Motivational Skills
  • Creativity Enhancement
  • Customer service support
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Loading and unloading
  • Attention to Detail
  • Flexible and Adaptable
  • Dependable and Responsible
  • Excellent Communication
  • Computer Skills
  • Organizational Skills
  • Organization and Time Management
  • Decision-Making
  • Verbal Communication
  • Ramp service
  • Heavy Lifting
  • Baggage handling
  • Safety Procedures Compliance
  • Customer Service
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Complaint Handling
  • Microsoft Excel
  • Complaint resolution
  • Customer satisfaction measurement
  • Call Center Operations
  • Scheduling
  • Problem-solving abilities
  • Call Management
  • Product Knowledge
  • Paperwork Processing
  • Appointment Scheduling
  • Order Processing
  • Team Development
  • Documentation
  • Administrative Support
  • Staff Training
  • Live chat support
  • Customer Education
  • Product Sales
  • Calm Under Pressure

Certification

  • Certified Security, JETWAY SECURITY AND INVESTIGATION.
  • JFK Security Training.


Languages

Urdu
Native or Bilingual
Punjabi
Native or Bilingual
English
Native or Bilingual

Timeline

SECURITY
JETWAY SECURITY AND INVESTIGATION
05.2023 - Current
Customer Service Representative
Customer Service
01.2022 - 04.2023
AMAZON FBA SELLER
Amazon.Inc
01.2020 - Current
INDO PAK HALAL
Resturant
01.2019 - 01.2021
Borough of Manhattan Community College of The City University of New York
Associate of Science from Criminal Justice
Hillcrest High School
High School Diploma
AHSAN ALI