Ahsan Aziz
Litigation Adjuster
Katy,Texas
Summary
Results-driven Claims Adjuster with over a decade of expertise in managing complex bodily injury claims and litigation. Specializing in thorough investigations, fraudulent detection and analyzing intricate data. Proven track record of collaborating effectively with legal counsel and investigators to gather critical information for seamless claim processing, while consistently negotiating settlements up to $30,000 authority limits per claim. Dedicated customer service professional excelling in oral and written communication, active listening, and analytical problem-solving. Committed to enhancing customer experiences through exceptional service-oriented behaviors.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Litigation Adjuster
GEICO Insurance
03.2015 - 10.2025
- Conducted comprehensive examinations of insurance policies, focusing on bodily injury coverage nuances and analyzing complex claims to determine resolutions.
- Executed thorough claims investigations, gathering critical evidence to support claim validity and collaborate with special investigations unit.
- Conducted thorough interviews with policyholders, claimants, witnesses and analyzed evidence like police report to determine liability and fault.
- Critically analyzed medical records and legal documents for bodily injury claims, evaluation liability, coverage and damages to resolve disputes.
- Collaborated with defense counsel to develop defense strategies, assess legal liability and participate in mediation.
- Negotiated settlements up to 60+ bodily injury claims per month, ensuring fair compensation for all parties involved.
- Expertly managed represented, unrepresented and litigation claims, delivering fair handling and timely resolution to produce significant settlement savings, resulting in successful outcomes.
- Mentored new adjusters and streamlined processes, resulting in a 10% faster handling time while maintaining quality and accuracy.
Assistant Manager
CVS Pharmacy
05.2012 - 02.2020
- Managed location operations through effective opening and closing procedures while facilitated daily store operations, ensuring optimal inventory management and exceptional customer service.
- Recruited, hired, and trained new employees to ensure readiness and enforced loss prevention strategies resulting in substantial decline in shrinkage levels.
- Collaborated with team to implement promotional strategies, enhancing product visibility and customer engagement.
- Addressed customer inquiries and swiftly resolved issues, enhancing positive shopping experiences.
- Oversaw inventory control processes to restore back stock control costs and sustain sales floor levels to meet customer needs.
- Oversaw vendor partnerships to guarantee on-time deliveries, high-quality merchandise, and advantageous conditions for the store.
Manager
The UPS Store
02.2008 - 05.2012
- Managed mailbox services and performed expert packaging protocols, utilizing the pack and ship guarantee to ensure undamaged delivery of all shipments and eliminate damage claims.
- Performed binding, shrink-wrapping, laminating and printing procedures on projects to fulfill client orders, ensuring complete presentation and durability for finalization.
- Oversaw daily operations, maintaining high standards of service and customer satisfaction. Guided team performance with targeted training and mentorship to streamline workflow.
- Elevated customer satisfaction by swiftly resolving disputes while maintaining open communication and ensuring high-quality service delivery.
Education
Associate of Science - Finance
Dallas College
Dallas, TX 05.2001 -
Skills
- Property and casualty claims
- Client support
- Coverage, liability and damages investigations
- Analytical problem-solving
- Medical records analysis
- Conflict resolution
- Legal documentation review
- Risk management
- Policy interpretation
- Regulatory compliance
- Negotiation expertise
- Operational management
Certification
Texas Department of Insurance- Authorized Lines of Insurance
Timeline
Litigation Adjuster
GEICO Insurance
03.2015 - 10.2025
Assistant Manager
CVS Pharmacy
05.2012 - 02.2020
Manager
The UPS Store
02.2008 - 05.2012
Associate of Science - Finance
Dallas College
05.2001 -