Ahsan Khan

• Achieve performance goals and customer satisfaction targets through effective sales team leadership.
• Managed daily operations to enhance workflow efficiency and service quality.
• Developed training programs that improved staff skills and product knowledge.
• Fostered a positive work environment via team-building and conflict resolution initiatives.
• Ensured compliance with company policies and industry regulations in all operations.
• Collaborated with corporate leadership on strategic planning and business development.
• Resolved customer complaints swiftly while upholding high service delivery standards.
• Prepared detailed reports highlighting key performance metrics for senior leadership.

• Responsible for creating, supporting, and maintaining the technical aspects of companies (point of sales system). This includes troubleshooting issues, implementing new features, and ensuring the smooth operation of both software and hardware.

General responsibilities.

• System management: Ensuring the smooth operation of both POS hardware and software.
• Troubleshooting and technical support: Resolving POS-related issues, including hardware failures, software malfunctions, and network connectivity problems. This can involve both onsite and remote support.
• Installation and configuration: Setting up, installing, configuring, and testing new POS hardware and software as needed.
• Maintenance and updates: Performing routine inspections, maintenance, and implementing software updates to ensure optimal performance and security.
• Training and documentation: Providing training to staff on POS system usage and best practices, and maintaining accurate documentation of configurations, issues, and resolutions.
• Vendor communication: Working with POS system vendors to resolve technical issues, implement upgrades, and manage service agreements.
• Customer service: Addressing customer inquiries related to POS transactions, processing returns and exchanges, and ensuring a positive checkout experience.
• Managed project timelines and deliverables to ensure timely execution of initiatives.
• Coordinated cross-functional team meetings to enhance project communication and collaboration.

• Developed engaging lesson plans for computer technology courses.
• Instructed students on software applications and programming fundamentals.
• Facilitated hands-on activities to enhance technical skills and understanding.
• Evaluated student performance through assessments and feedback sessions.
• Integrated technology tools to support diverse learning styles in the classroom.
• Organized workshops to promote digital literacy and safe internet practices.
• Maintained classroom resources and equipment for optimal learning conditions.
• Communicated effectively with parents regarding their child's progress in class.
• Integrated current industry trends into course content to ensure relevance for future careers.
• Created engaging lesson plans that incorporated multimedia materials such as videos, podcasts, and simulations.
• Evaluated student performance through regular assessments such as quizzes, exams, and projects.
• Assisted students in developing problem-solving skills related to computer technologies.
• Maintained accurate records of student progress throughout the semester or year.
• Designed course curriculums to meet the needs of students with a variety of skills and abilities.

• Assisted customers with inquiries regarding mobile plans and services.
• Resolved technical issues related to device connectivity and service interruptions.
• Documented customer interactions using company-specific software for record-keeping.
• Provided accurate information on billing statements and payment options.
• Upsold additional services based on customer needs during calls.
• Collaborated with team members to improve service efficiency and response times.
• Handled escalated complaints with professionalism and empathy.
• Maintained updated knowledge of new products and promotions offered by Ufone GSM.
• Resolved customer complaints quickly and efficiently.
• Provided accurate information about products or services to customers.
• Maintained up-to-date knowledge of company products and services.
• Maintained confidentiality of sensitive customer information at all times.
• Tracked daily performance metrics such as number of calls handled, average call duration.