Ahslei Gomez
Yuma,AZ
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
Work History
Processing Coordinator
SOS International
2022.10 - 2023.07
- Receiving data already gathered by immigration officer/agent for initial intake of detainees.
- Maintained well-being of detainees outside.
- Inventorying, tagging, and store detainee's personal property for tracking purposes.
- Logging status of welfare checks of occupants, visual inspections of temporary holding areas and input information into appropriate processing system.
- Drafting and maintaining administrative paperwork such as reports related to property, transportation and deportation documentation.
National Leasing Consultant
Progress Residential
2022.02 - 2022.04
- Knowledgeable guide for prospective and future residents to provide accurate information on viewing, applying, and moving into a Progress Residential home.
- Managing and updating database of prospective and future residents.
- Acted as liaison with market teams Renovations, Turns, and Service to ensure homes ready dates are accurately advertised to prospective and future residents.
- Collaborated with Customer On-boarding team to ensure application needs are met.
- Met monthly move-in goals and metrics.
- Ensured quick and timely follow-up with all assigned prospective and future residents.
Program Service Evaluator
Arizona Department of Economic Security
2021.02 - 2022.01
- Adhere to agency standards in a high-volume call center, measured by metrics and standards related to service levels, accuracy, and timeliness.
- Collected and gathered information to conduct interviews to make eligibility determinations.
- Completed application process, while entering data on computer and accessing multiple screens.
- Verify client information by interacting with internal and external customers, and federal, state, and local entities.
- Scheduled appointments with applicants to gather information and explain benefits processes.
Caregiver
Synergy Homecare
2020.03 - 2020.05
- Observed patients for changes in physical, emotional, mental or behavioral conditions and injuries.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported clients to and from medical appointments with safety and efficiency.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Retention Specialist
Empereon Constar
2018.09 - 2019.06
- Increased customer retention rates by developing and implementing effective loyalty strategies.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
Sales Representative
Advanced Call Center
2017.12 - 2018.05
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Utilized CRM software to manage customer accounts and track performance metrics.
Customer Service Representative
Convey Health Solutions
2017.07 - 2017.09
- Updated account information such as billing options and changes of address or phone numbers.
- Educated members on how supplemental OTC benefit works, including benefit amounts, and products available, and frequency of coverage
- Identified member complaints and grievances and escalate according to client specific procedures
- Looked up over-the-counter medicines on the formulary to verify if they are offered, and if a drug is not offered provide an explanation as to why.
Education
High School Diploma -
Yuma High School
Yuma01.2017
Skills
- Data retrieval systems
- Policy and procedure modification
- Database Administration
- Cultural Competency
Area Of Expertise
- Case management experience
- Assistance Program Knowledge
- Communication
- Salesforce
- Yardi
- Community Relations
- Time management
- Cross-Functional Collaborations
- Sales
- Negotiation tactics
- Customer Retention abilities
- Google Drive
- Microsoft word
- Microsoft outlook
- Active Listening
Languages
Spanish
Professional Working
Timeline
Processing Coordinator
SOS International
2022.10 - 2023.07
National Leasing Consultant
Progress Residential
2022.02 - 2022.04
Program Service Evaluator
Arizona Department of Economic Security
2021.02 - 2022.01
Caregiver
Synergy Homecare
2020.03 - 2020.05
Retention Specialist
Empereon Constar
2018.09 - 2019.06
Sales Representative
Advanced Call Center
2017.12 - 2018.05
Customer Service Representative
Convey Health Solutions
2017.07 - 2017.09
High School Diploma -
Yuma High School
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