Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Ahteonna White

Dayton

Summary

Compassionate Nursing Assistant with proven success at Kettering Health, enhancing patient satisfaction through empathetic care and effective communication. Skilled in monitoring vital signs and maintaining infection control, I excel in fostering patient relationships and ensuring safety. Committed to delivering high-quality care while remaining calm under pressure.

Overview

7
7
years of professional experience

Work History

Nursing Assistant

Kettering Health
03.2021 - Current
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
  • Documented care actions by completing records and logs in medical software system.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
  • Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.

Customer Service Advocate

CareSource
01.2018 - 02.2021
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Maintained a positive work environment, fostering team collaboration and continuous improvement.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
  • Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.

Education

Nursing

Clark State Community College
Springfield, OH

Dunbar Early College High School
Dayton

Skills

  • Patient feeding
  • Basic life support
  • Direct patient care
  • Recording vital signs
  • Patient-focused care
  • Patient relationship building
  • Infection control
  • Mobility assistance
  • Catheter care
  • Electronic charting
  • Healthcare ethics
  • Medical terminology
  • Computer literate
  • HIPAA
  • Specimen collection
  • Call light response
  • Monitoring fluids
  • Patient care and safety
  • Vital signs
  • Time management
  • Attention to detail
  • Patient care quality
  • Empathy and compassionate care
  • Blood sugar monitoring
  • Clinical documentation
  • Calm under stress
  • Certified in CPR/AED
  • Patient positioning
  • HIPAA compliance
  • Responding to emergencies

Additional Information

I’ve been a preceptor for other Nursing assistants for almost 2 years now. I’m passionate about what I do and why I do it.

Timeline

Nursing Assistant

Kettering Health
03.2021 - Current

Customer Service Advocate

CareSource
01.2018 - 02.2021

Nursing

Clark State Community College

Dunbar Early College High School

Similar Profiles

CREATE PROFILE
Ahteonna White