AHUNNA AKPUDA
Raleigh,NC
Summary
Reliable Medical Biller with coding and medical terminology knowledge. Polished and hardworking performer with a background in overseeing accounts and handling records management tasks. A team-oriented person with great decision-making skills. Knowledgeable Guest Service Representative experienced in busy settings. Driven and dedicated with a focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
5
5
years of professional experience
Work History
Medical Billing Specialist
Hope Support Services
08.2018 - Current
- Located errors and promptly refiled rejected claims.
- Examined patients' insurance coverage, deductibles, insurance carrier payments, and remaining balances not covered under policies when applicable.
- Identified and resolved patient billing and payment issues.
Guest Service Associate
Drive Shack Inc.
02.2023 - 07.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build trust and comfort to the guests.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Welcomed and acknowledged guests with a smile, eye contact, and friendly verbal greeting using the guest's name, boosting overall guest satisfaction.
- Used seating chart software to check daily reservations, guest accounts, and upcoming events.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding a way around the property.
- Welcomed guests on arrival, displaying a professional and friendly approach.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Responded to guest inquiries, complaints, and special requests to increase customer satisfaction.
- Maintained a neat and orderly front desk and lobby area to uphold hotel standards.
- Provided guests with information on local attractions, restaurants, and transportation services to enhance stay.
Sales Associate
Dillards Department Store
09.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store systems for merchandise at other departments
- Prepared merchandise for the sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
- Returning/ making follow-up calls with clients to provide more insight and to help increase sales for the month.
- Was expected to contact a certain quota of clients per day; 30-40 calls.
- The month of May 2021, I was one of the highest sellers in the stores and also received the most compensation for the sales.
Bridal Stylist
Davids Bridal
02.2021 - 09.2021
- Sold and fitted products from shoes, jewelry, and other accessories for brides-to-be and other various occasions,
- Met with potential clients and gave quotes on dresses and personally styled for the appropriate occasion they were in search of.
- Provided detailed information on various gowns for potential brides.
- Followed up with scheduling fittings and alterations to ensure that they're provided with the best services possible.
Education
Associate of Science - Psychology
Wake Technical Community College
Raleigh, NC12.2023
Associate of Science - Psychology
Fayetteville State University
Fayetteville, NC05.2020
Skills
Highly motivated worker Able to apply myself in any environment or work setting, preferably stronger working independently Perform well under intense settings and can de-escalate any conflicts that may cause uncomfortable workspace for not only myself but for others
- Dictation and Transcription
- Medicare and Medicaid Processes
- Medical Billing Technology
- Speaking Clearly
- Verbal and Written Communication
- Database Systems
- EZ-Claim
- Customer Service
- Active Listening
Accomplishments
During high school, I decided to join my African Student Association and became a member, and later I then became the President for the year 2019-2020. During my term, I coordinated our annual "African Night" Which was a variety of performances and cultural displays of Africa. I networked with local banks to help fund food and other accommodations, which created a lasting friendship because of their donations. That particular year set the tone for the upcoming terms and members of the association which resulted in a bigger turnout for the 2023 African night as it was the first one back since Covid years.
Timeline
Guest Service Associate
Drive Shack Inc.
02.2023 - 07.2023
Sales Associate
Dillards Department Store
09.2021 - 02.2022
Bridal Stylist
Davids Bridal
02.2021 - 09.2021
Medical Billing Specialist
Hope Support Services
08.2018 - Current
Associate of Science - Psychology
Wake Technical Community College
Associate of Science - Psychology
Fayetteville State University
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