Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ahyanna Biggs

Conyers,GA

Summary

Hello my name is Ahyanna A Biggs im a 20 year old from NYC currently residing in conyers GA a little something about me is im an easy going person , problem solver to the best of my abilities im out going i always keep a positive attitude in not so positive situations im a people person i love to meet new people and learn new things some hobbies of mine is going on nature walks and taking pictures of my surroundings also i love to play with my dogs and buy them new things to enjoy overall i love to spread positive energy in the environment that im in and love to give people a new outlook on life.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Senior Sales Representative

LA Fitness
Conyers, GA
06.2022 - Current
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Upsold warranties and complementary products to customers through persuasive marketing techniques.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Identified customer needs by asking appropriate, open-ended questions.
  • Increased customer satisfaction ratings by successfully resolving challenges.
  • Optimized workflow processes and monitored weekly sales to draft reports for continuous improvement planning.
  • Developed exceptional interpersonal, speaking and listening skills from talking with both customers and upper management.

Rover

Rover.com
Covington, GA
06.2021 - Current
  • Followed pet care instructions, dietary needs and medication regimens.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Exercised animals regularly with walks and rigorous play activities.
  • Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
  • Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
  • Kept animal coats clean and healthy with regular washing, grooming and trimming.
  • Supported optimal animal health and comfort with frequent bedding changes.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
  • Organized picking up and dropping off animals at client locations.
  • Supported newborn animals with heat, safety and clean bedding to promote optimal growth and health.
  • Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
  • Administered parasite preventive, vitamins and supplements, and treatments for acute conditions.
  • Coordinated animal training to teach commands, improve behaviors and housebreak personal pets.
  • Helped treat animal skin and eyes with ointments and other medications.
  • Cared for sick or injured animals by seeking out veterinary care and notifying owners.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.

Health Insurance Agent

Everise
Duluth, GA
11.2020 - 01.2022
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Scanned, received and sent faxes to insurance claims, co-pay assistance information and patient documentation.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Finalized sales and collected necessary deposits.
  • Collected premiums on or before effective date of coverage.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Bachelor of Science - Psychology

Georgia Southern University
Statesboro, GA
04.2024

High School Diploma -

Newton High School
Covington, GA
05.2020

Skills

  • Paperwork and Reporting
  • Key Account Generation
  • Network Development
  • Export Compliance
  • Needs Assessment
  • Customer Account Management
  • Upselling Products and Services
  • Calm and Professional Under Pressure
  • Customer Data Confidentiality
  • Order and Refund Processing
  • Inquiry Requests
  • Answering Customer Questions
  • Call Transfers
  • Cash Register Operations
  • Customer Service and Assistance
  • Veterinary Care
  • Pet Owner Advisory
  • Pet Feeding and Care
  • Food Supplement Preparation
  • Dietary Restrictions
  • Feeding and Watering
  • Pet Exercising
  • Active Listening
  • Critical Thinking
  • Maintaining Clean Work Areas
  • Pet Waste Removal
  • Veterinarian Communication
  • Treatment Options
  • Customer Communication
  • Positive Reinforcement Methods
  • Policy and Procedure Explanations
  • Physical Care Needs
  • Problem Identification
  • Complex Problem-Solving
  • Social Perceptiveness
  • Office Cleaning
  • Effective Owner Communication
  • First Aid and Immunizations
  • Treatment Administration
  • Greet Guests

Certification

  • First Aid/CPR Certified

Timeline

Senior Sales Representative

LA Fitness
06.2022 - Current

Rover

Rover.com
06.2021 - Current

Health Insurance Agent

Everise
11.2020 - 01.2022

Bachelor of Science - Psychology

Georgia Southern University

High School Diploma -

Newton High School

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