Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ahyanna Cruz

Bakersfield

Summary

Analytical, organized, and detail oriented individual with exceptional experience in the full spectrum of patient care. Collaborative team player with ownership mentality and a track record of delivering the highest quality strategic solutions to achieve project goals.

Overview

3
3
years of professional experience

Work History

Outreach Specialist

Excess
06.2023 - Current
  • Represented organization at industry conferences by manning booths and giving polished presentations.
  • Created marketing materials, including brochures, flyers, and social media content to increase program visibility within the community.
  • Pre-qualified individuals for services by collecting and verifying applicants' personal, financial and employment histories.
  • Recruited and identified top talent while reducing workflow downtime.

Administrative Assistant/Front Desk Receptionist

Daly & Barber, P.A.
01.2023 - 06.2023
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.

Front Desk Receptionist

Aids Healthcare Foundation
08.2022 - 01.2023
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Complete insurance verification process; ensuring correct payor sources are updated.
  • Efficient with Ryan White and Adap verification process.
  • Scan and sort patient data, medical/ hospital records, and doctor notes into appropriate company systems.
  • Assist with retention process by calling patients to schedule healthcare appointments and reminder procedures.

Pharmacy Technician

Walmart
02.2021 - 07.2021
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Collected co-payments or full payments from customers.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

Education

Certificate - Pharmacy Technology

William T. McFatter Technical College
Fort Lauderdale, FL
2020

High School Diploma -

Palmdale High School
Palmdale, CA
05.2015

Skills

  • Data Analysis
  • Community Engagement
  • Maintaining Client Records
  • Goal Setting
  • Collaboration and Teamwork
  • Patient relationship management
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Multitasking Abilities
  • Organizational Skills
  • Self Motivation

Timeline

Outreach Specialist

Excess
06.2023 - Current

Administrative Assistant/Front Desk Receptionist

Daly & Barber, P.A.
01.2023 - 06.2023

Front Desk Receptionist

Aids Healthcare Foundation
08.2022 - 01.2023

Pharmacy Technician

Walmart
02.2021 - 07.2021

Certificate - Pharmacy Technology

William T. McFatter Technical College

High School Diploma -

Palmdale High School

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Ahyanna Cruz