AHZIA L LETT

• Interviews patients and measure vital signs and other pertinent information as required by department. Records information in patients medical record. Prepares treatment rooms and patients for examination. Assists clinician with care of the patient. Inventories, orders and replenishes medical supplies and materials. Gives treatments and performs routine laboratory tests as required by department.
• Schedules appointments, performs clinical tasks and completes appropriate forms as required by department. May be responsible for administering medications, including injections. May be responsible for cleaning, processing, sterilizing and checking instruments. Performs computer data entry functions. Performs clinical/technical skills specific to the department. Performs other related duties as necessary. Customer Service: Practices customer service standards as defined by the Medical Center and specified department.
• Anticipates the customers needs, takes proactive steps to meet those needs, by listening and taking responsibility within scope to ensure issues are resolved. Promptly responds to alarms and patient requests. Facilitates the customers ability to utilize resources. Assures a clean, orderly, and functional work environment. Team Commitment: Is an effective team member who is flexible, cooperative, and willing to assist others.
• Manages difficult or conflict situations constructively and seeks appropriate assistance. Takes accountability for own actions. Acts as a resource and mentor to new employees, students, and other team members. Actively participates in departmental professional development activities. Adheres to Attendance Policy. Supports a collaborative labor-management partnership environment.
• Supervisory Responsibilities: This job has no supervisory responsibilities.

• Oversaw patient check-in by pulling charts, verifying data and organizing paperwork.
• Completed intakes, measuring vital signs and documenting symptoms.
• Updated records in EHR system, carefully protecting patient information and verifying data.
• Prepared treatment rooms for patient examinations, keeping rooms neat and clean.
• Collected blood, tissue and other laboratory specimens, logging and preparing for testing.
• Helped physicians examine and treat patients by handing instruments, giving injections and removing sutures.

• Made transport arrangements for package handling and delivery.
• Checked goods received against purchase orders or invoices.
• Assembled and repackaged items into containers and boxes for shipment.
• Generated work orders, bills of lading and packing slips using software.

• Created customer-centered shopping environment, promoting top-quality customer service standards and timely resolution of complaints.
• Trained and mentored employees to maintain friendly demeanor, provide professional service and uphold company values.
• Engaged customers with friendly conversation and offers of support, building loyalty and increasing sales.
• Addressed escalated customer service issues and worked directly with customers to provide assistance and restore satisfaction.

• Offered care and companionship to homebound clients with mental or physical limitations.
• Delivered empathetic, compassionate and person-centered care to all patients.
• Supported patients to continue participating in daily living activities.
• Monitored and documented patient vital signs and behaviors.