Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
BusinessDevelopmentManager
Ai-Eisha Williams

Ai-Eisha Williams

Customer Service Representative
Forest,VA

Summary

In my professional career I have accrued 3 years of customer service experience within the retail industry as well as 4 years of experience within several fields of the hospitality industry; where I learned valuable professional skills such as conflict resolution, time management, and problem-solving. I've always had a strong desire to go above and beyond for my customers. After reviewing my resume, I hope you will agree that I am the competent and enthusiastic candidate you are looking for. I look forward to elaborating on how I will be an asset to your organization.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Circle K
05.2025 - Current

• Upsell products and services to customers while accurately using POS systems, ensuring smooth operations at checkout.

  • Maintain appearance of store and gas pumps
  • Assist with food program
  • Manage records of customer interactions and transactions
  • Resolve customer inquiries and complaints efficiently, enhancing customer satisfaction and retention.

Full Time Homemaker

self employed
10.2022 - Current
  • Teaching, Supervising, and Management of pets and people within my household
  • Self-motivated, with a strong sense of personal responsibility.
  • Organization and Management of home
  • Proven ability to learn quickly and adapt to new situations.

Custodial Service Worker

Aramark
03.2024 - 05.2024
  • Assist in completion of workload in the absence of other service workers
  • Assist in spring break and summer cleaning of buildings including removing furniture from schoolrooms, cleaning floors, washing walls, doors and furniture
  • Comply with established regulatory, safety, and risk management guidelines
  • Collaborated with team members to streamline daily cleaning of assigned areas, enhancing overall efficiency.

Medical Leave of Absence During Pregnancy

WakeMed, North Hospital
02.2022 - 10.2022

Key Holder Manager

Versona
08.2021 - 02.2022
  • Collaborate and support store manager on setting and achieving store goals
  • Supervised daily operations, ensuring optimal store performance and adherence to company policies.
  • Trained and mentored staff, fostering a collaborative environment and improving team efficiency.
  • Managed inventory control processes, ensuring product availability and minimizing shrinkage.
  • Implemented visual merchandising strategies that enhanced store presentation and sales conversion
  • Maintain cleanliness of store

Full Time Student

Eastern Carolina University
07.2019 - 08.2020

Banquet Setup/Server/Bartender

Hilton
05.2018 - 08.2019
  • Prepare ballrooms for meetings, dinners, and other events
  • Capability to stand and walk up to seven plus hours at a time
  • Experience working in a fast-paced environment
  • Knowledge of kitchen protocols
  • Attention to detail when recording food orders
  • Communicate order details to kitchen personnel
  • Enforce rules concerning the consumption of alcoholic beverages

Waitstaff

Rock Springs Center & The Rock Food Truck
02.2018 - 06.2018
  • Set up and breakdown for events
  • Experience working off-site venues
  • Greeting customers and ensuring guests' needs are met
  • Work with other staff members as a team
  • Proper service of food and drinks
  • Bartending

Security/Event Staff (Seasonal)

Staff-1 Services Group, Inc.
09.2017 - 12.2017
  • Experience with crowd control in large-capacity venues
  • Enforce facility policies and procedures during collegiate sports and concerts
  • Proactively approach guests that may have an issue and/or complaint
  • Provide guests with accurate event and venue information
  • Complete other duties as assigned by management

Sales Associate

Charlotte Russe
06.2014 - 07.2015
  • Specialize in customer service
  • Assess queries about purchases and location items
  • Assemble of product displays
  • Experience with stock and maintenance of inventory
  • Management of window designs and floor displays
  • Assistance with purchases and recommendations on additional merchandise

Education

Bachelor's - Hospitality Management

East Carolina University College of Business
Greenville, NC
12-2025

Associates in Arts degree - General studies

Technical Community College
Raleigh, NC
08.2016

Diploma -

Rolesville High School
Raleigh, NC
06.2013

Skills

  • Retail management
  • Customer service and retention
  • Merchandising
  • Conflict resolution
  • Time Management
  • Attention to detail
  • Strong communication skills
  • Experience with Point Of Sales systems

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

Remote

Important To Me

Work-life balanceCareer advancementHealthcare benefitsWork from home optionFlexible work hours

Timeline

Customer Service Representative

Circle K
05.2025 - Current

Custodial Service Worker

Aramark
03.2024 - 05.2024

Full Time Homemaker

self employed
10.2022 - Current

Medical Leave of Absence During Pregnancy

WakeMed, North Hospital
02.2022 - 10.2022

Key Holder Manager

Versona
08.2021 - 02.2022

Full Time Student

Eastern Carolina University
07.2019 - 08.2020

Banquet Setup/Server/Bartender

Hilton
05.2018 - 08.2019

Waitstaff

Rock Springs Center & The Rock Food Truck
02.2018 - 06.2018

Security/Event Staff (Seasonal)

Staff-1 Services Group, Inc.
09.2017 - 12.2017

Sales Associate

Charlotte Russe
06.2014 - 07.2015

Bachelor's - Hospitality Management

East Carolina University College of Business

Associates in Arts degree - General studies

Technical Community College

Diploma -

Rolesville High School
Ai-Eisha WilliamsCustomer Service Representative
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