Ai-Iana Masadykova
Lawrenceville,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Delivery Driver
Doordash
03.2023 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Personal Assistant to the Owner
Alan Express LLC
08.2022 - Current
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation.
- Kept detailed track of household and maintenance inventory and schedules.
- Displayed absolute discretion at handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Sourced and ordered office equipment and supplies.
- Organized and attended meetings and compiled related documents and reports.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Filed paperwork and organized computer-based information.
- Answered high volume of phone calls and email inquiries.
- Wrote reports, executive summaries and newsletters.
Private English Teacher
Self-employeed
01.2014 - Current
- Teaching English (grammar, colloquial English), compiling material for teaching.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Prepared and implemented lesson plans covering required course topics.
Sales Manager
Austin5 store
08.2019 - 04.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Private Nanny
Eva Kozlovskyte
08.2019 - 04.2020
- Prepared healthy, age-appropriate snacks and meals.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Taught children everyday skills and language.
- Assisted with light housekeeping duties as well as running errands.
- Regularly traveled with family to help with vacation activities and childcare.
Grade 5 Teaching Assistant
International School of Latvia
08.2018 - 08.2019
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Maintained safety and security by overseeing students in recess environments.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Completed daily reports on attendance and disciplinary performance.
- Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
- Supported planning and preparation for culturally-diverse class sessions.
- Studied and implemented latest information on specific subjects and learning strategies.
- Provided instructional support to students unable to attend regular classes.
- Mentored and tutored individual students needing additional help.
- Copied, organized and distributed classroom assignments or other paperwork.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Handled class records for attendance, assignment grades and course participation scores.
- Taught courses under guidance of senior instructors.
- Developed materials for classroom teachers to support instruction, lab work or in-class activities.
- Shared important information with students concerning upcoming assignments and tests.
- Maintained laboratory safety by demonstrating equipment and techniques.
Hotel Administrator
Gutenbergs hotel
06.2018 - 08.2018
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Fostered safe lodging environment with reliable and effective security services.
- Assisted with development and distribution of marketing materials for facility.
Counseling psychologist
private practice
03.2017 - 08.2018
- Documented client progress in confidential files.
- Performed client assessments and developed treatment plans.
- Provided clients with recommendations to community resources.
- Utilized meditation and visualization to support clients in meeting therapeutic goals.
- Listened to patients' concerns, instructed on stress-management techniques, adjustment strategies for life changes, how to live normal lives and ways to improve relationships.
- Met regularly with other counselors to assess individual cases and coordinate counseling services.
- Created, implemented and evaluated developmental outreach programs, presentations, workshops and other activities to facilitate patient growth.
- Consulted with patients on issues pertaining to relationship issues, substance abuse, career and other problems.
- Provided psychotherapy incorporating cognitive-behavioral, client-centered and play-therapy to treat wide range of psychological problems in patients.
- Scheduled, organized and delivered comprehensive presentations on effective treatment of depression, anxiety, anger and cognitive-behavioral skills to manage negative emotions.
- Trained future psychologists on best practices, counseling techniques, assessment and consultation.
School Counselor
School Number 70
09.2016 - 07.2018
- Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.
- Coordinated with outside agencies to determine students receive appropriate services and resources.
- Used data to monitor students' progress and recommend solutions for improvement.
- Collaborated with teachers and other school personnel to create individualized education plans for students with special needs.
- Regularly met with enrolled students to confirm success and identify problem areas.
- Developed and implemented individualized behavior plans to assist students with achieving academic and behavioral goals.
- Facilitated classroom discussions to emphasize bullying prevention and college readiness.
- Developed and conducted workshops and seminars to educate students, faculty and parents on relevant topics in field.
- Conducted psychoeducational assessments to identify areas of academic and behavioral strengths and weaknesses and recommend modifications to improve learning and behavior.
- Reviewed and discussed new students' academic credentials, interests, and educational goals.
- Gathered necessary paperwork and applications for students to initiate enrollment process.
- Assisted high school seniors complete college applications and meet requirements necessary for graduation.
- Empowered students through counseling and skill-building exercises.
ESL Teacher
School Number 70
09.2016 - 05.2018
- Educated students in basics of English grammar and conversational speaking.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Coached students on English pronunciation and intonation for eloquent conversation.
- Set assessments to measure student progress and identify growth opportunities.
Administrative Director
Orient-Group company
06.2015 - 11.2017
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed daily office operations, negotiated contracts, managed vendor relations and acted as primary liaison with outside organizations.
- Updated reports, managed accounts, and generated reports for company database.
Medical Administrator
Eye Microsyrgery Hospital
01.2016 - 09.2017
- Completed patient referrals to other medical specialists.
- Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development, and patient relations.
- Entered and scanned patient history, current medical conditions and medications into database.
Sales Consultant
Heelys
01.2015 - 08.2016
- Advising clients, working with the electronic information system and financial system, accepting payment, ordering and receiving goods, keeping records of the goods in the warehouse, telephone negotiations with customers, business written and telephone negotiations with suppliers, maintaining order in the store
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Managed customer accounts to secure customer satisfaction and repeat business.
- A teambuilding training was compiled and conducted.
Restaurant Waitress
Café Vanilla Sky
01.2011 - 01.2013
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
Cook
café Tarelka
01.2010 - 01.2011
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
Pastry Chef
confectionary Narodnii
01.2010 - 01.2011
- Maintained well-organized mise en place to keep work consistent.
- Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
- Personalized creations for holidays, weddings, graduations, and personal events.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
Education
Bachelor of Arts - Psychology
Baltic International Academy
Riga, Latvia01.2017
Associate of Arts - Psychology
Kyrgyz Russian Slavic University (KRSU)
Bishkek, Kyrgyzstan01.2014
Skills
- Time Management
- Public Relations
- Customer Service
- Meeting Planning
- Strong Interpersonal Skills
- Managing Multiple Tasks
- Travel Administration
- Childcare Expertise
- Culinary Skills
- Stock Maintenance
Additional Education
- Programming foundations with JavaScript, HTML and CSS
- Cook - Pastry Chef, third category, Academy of Culinary Arts
- Nail Stylist - Manicure. Basic course, the studio of nail service "Nails.kg"
- Professional development training "To Be a Psychologist"
- IB "Making the PYP happen" training, 2018-01-01
- A Practical Guide to the GDPR for Education - Level 2
- Child Protection for International Schools Level 2
Languages
Russian
Native or Bilingual
English
Full Professional
Latvian
Limited Working
Timeline
Delivery Driver
Doordash
03.2023 - Current
Personal Assistant to the Owner
Alan Express LLC
08.2022 - Current
Sales Manager
Austin5 store
08.2019 - 04.2021
Private Nanny
Eva Kozlovskyte
08.2019 - 04.2020
Grade 5 Teaching Assistant
International School of Latvia
08.2018 - 08.2019
Hotel Administrator
Gutenbergs hotel
06.2018 - 08.2018
Counseling psychologist
private practice
03.2017 - 08.2018
School Counselor
School Number 70
09.2016 - 07.2018
ESL Teacher
School Number 70
09.2016 - 05.2018
Medical Administrator
Eye Microsyrgery Hospital
01.2016 - 09.2017
Administrative Director
Orient-Group company
06.2015 - 11.2017
Sales Consultant
Heelys
01.2015 - 08.2016
Private English Teacher
Self-employeed
01.2014 - Current
Restaurant Waitress
Café Vanilla Sky
01.2011 - 01.2013
Cook
café Tarelka
01.2010 - 01.2011
Pastry Chef
confectionary Narodnii
01.2010 - 01.2011
Bachelor of Arts - Psychology
Baltic International Academy
Associate of Arts - Psychology
Kyrgyz Russian Slavic University (KRSU)
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