Summary
Overview
Work History
Education
Skills
Timeline
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AIA ELFAWAIR

AIA ELFAWAIR

yadkinville,NORTH CAROLINA

Summary

Bilingual administrative professional with expertise in client services, crisis management, and front-desk operations. Proficient in Arabic and English, demonstrating strong verbal and written communication skills. Experienced in Microsoft Office applications and effective in managing appointments, inquiries, and official correspondence. Dedicated to delivering detail-oriented support in diplomatic and governmental settings.

Overview

4
4
years of professional experience

Work History

Sales Manager

Metro by T-Mobile
Winston-Salem, North Carolina
08.2023 - Current
  • Led team to achieve sales targets through effective coaching and support.
  • Developed promotional strategies to increase customer engagement and drive sales.
  • Fostered strong relationships with customers to enhance loyalty and repeat business.
  • Monitored competitor activities and adjusted sales tactics to maintain market position.
  • Managed daily operations of the sales department, including supervision of staff members.
  • Developed sales plans, goals, strategies, and objectives to achieve team goals and revenue objectives.
  • Established relationships with key clients while maintaining the existing customer base.
  • Performed sales consultations and educated clients on products and services.

Shift Leader

Jersey Mike's Subs
Winston-Salem, North Carolina
03.2022 - 03.2023
  • Supervised team members during busy shifts to ensure efficient service.
  • Trained new employees on food preparation and customer service procedures.
  • Managed inventory levels and placed orders to maintain stock availability.
  • Resolved customer complaints promptly to enhance satisfaction and loyalty.
  • Resolved customer complaints promptly and professionally.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.

Tailoring Supervisor

spring tailor
Winston-Salem, North Carolina
11.2021 - 02.2022
  • Maintained inventory records for fabrics, threads, buttons, and zippers; ordered additional supplies when necessary.
  • Developed strategies to minimize waste while maintaining quality standards throughout the tailoring process.
  • Adjusted patterns to fit client requirements.
  • Created new fabric and finish, print and pattern, and trim and expression standards for multiple brands.

Education

High School Diploma -

Picasso School
Amman,jordan
10-2018

Bachelor of Arts - Fashion Design

North Carolina A&T State University
Greensboro, NC

Skills

  • Arabic and English fluency
    Language proficiency in reading, writing, and speaking
    Strong communication abilities
  • Proficient in computer applications and internet use, with high accuracy, including
  • Microsoft Office suite (Word, Excel, Outlook)
  • Problem-solving
  • Customer engagement
  • Customer relationship management
  • Effective communication
  • Adaptability
  • Conflict resolution
  • Time management
  • Team leadership

Timeline

Sales Manager

Metro by T-Mobile
08.2023 - Current

Shift Leader

Jersey Mike's Subs
03.2022 - 03.2023

Tailoring Supervisor

spring tailor
11.2021 - 02.2022

High School Diploma -

Picasso School

Bachelor of Arts - Fashion Design

North Carolina A&T State University

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