Aicha Allen
Buhl,ID
Summary
Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client need.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Caregiver
Caring Hands Home Care
Twin Falls, Idaho
06.2025 - Current
- Assisted clients with bathing, dressing, grooming, and personal hygiene at Caring Hands Home Care.
- Supported mobility with walking assistance, transfers, and safe repositioning.
- Monitored clients for changes in condition and reported concerns to supervisors.
- Reminded clients about medications, appointments, and daily routines.
- Prepared meals and snacks following client care plans and dietary needs.
- Provided companionship through conversation, activities, and emotional support.
- Maintained clean living spaces through light housekeeping and laundry tasks.
- Documented care activities and communicated updates with home care team.
Customer Service Representative
Rangen
Twin Falls
07.2023 - 04.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Handled complaints and provided clear follow-up on service issues.
- Developed strong customer relationships to encourage repeat business.
- Communicated availability, pricing, and product information to customers.
- Updated customer records and maintained accurate account information.
- Entered orders into company systems and verified shipment details.
- Processed returns and corrected billing or order errors.
- Coordinated with warehouse teams on order status and delivery timing.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Medication Technician
Mountain Home dementia Facility
Clackamas, Oregon
06.2021 - 07.2023
- Administered resident medications per physician orders and facility protocols.
- Recorded medication doses in medication administration records and shift logs.
- Monitored residents for reactions and reported changes to nursing staff.
- Verified medication labels, allergies, and schedules before administration.
- Assisted nursing team with daily resident care and medication support.
- Reordered supplies and coordinated refills with pharmacy services.
- Maintained clean medication carts and secure storage areas.
- Trained new aides on medication procedures and safety standards.
- Prepared and distributed medications according to physicians' instructions using appropriate techniques and procedures.
- Monitored patient vital signs such as temperature, pulse rate and blood pressure.
- Ensured that all controlled substances are appropriately secured at all times according to state regulations.
- Adhered strictly to established policies, procedures and protocols related to medication administration.
- Communicated effectively with physicians, pharmacists and other healthcare professionals regarding medication administration issues.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Performed routine inventory control checks of drugs stored in unit drug boxes or carts.
- Provided emotional support to clients to enhance their well-being by providing mental and emotional support.
- Attended continuing education classes related to medication administration topics.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
- Reduced errors by hand-counting controlled medications, accurately measuring liquids and reconstituting antibiotics.
- Trained CNAs on bedside care and safety procedures.
- Responded to staffing concerns and resolved shift coverage issues.
- Monitored work assignments to ensure proper staffing levels and timely completion of tasks.
- Ensured that all safety precautions are taken by Nursing Assistants during their shifts.
- Resolved conflicts between Nursing Assistants or between Nursing Assistants and other departments as necessary.
- Created an environment that promotes teamwork among the Nursing Assistant staff members.
Housekeeper
Quality Inn Suites
Twin Falls, Idaho
03.2018 - 07.2021
- Cleaned Quality Inn Suites guest rooms, bathrooms, and common areas.
- Changed linens and restocked supplies in guest accommodations.
- Inspected rooms for cleanliness, damage, and missing amenities.
- Reported maintenance issues to keep Quality Inn Suites spaces guest-ready.
- Sanitized high-touch surfaces following hotel cleaning standards.
- Organized housekeeping carts and supply closets for daily room service.
- Responded to guest requests with courteous, timely service.
- Coordinated with front desk staff on room status and departures.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Transferred wet laundry to dryers, changed heat settings and ran for set time to dry items.
- Sorted soiled linens and garments for institutional laundry processing.
- Folded, stacked, and prepared clean linens for hospital distribution.
- Inspected items for stains, damage, and proper cleanliness standards.
- Stocked linen carts and maintained organized supply areas.
- Operated laundry equipment and reported maintenance concerns promptly.
Education
1 Course - Assisting in Medication Pass
CSI
10.2013 - 10.2013
Ged
Twin Falls, IdahoSkills
- Medication administration
- Vital signs
- Client care
- Care plan
- Attention to detail
- Problem solving
- Shipping and logistics
- Billing corrections
- Order processing
Timeline
Caregiver
Caring Hands Home Care
06.2025 - Current
Customer Service Representative
Rangen
07.2023 - 04.2025
Medication Technician
Mountain Home dementia Facility
06.2021 - 07.2023
Housekeeper
Quality Inn Suites
03.2018 - 07.2021
1 Course - Assisting in Medication Pass
CSI
10.2013 - 10.2013
Ged