Currently enrolled in Bachelor’s in Finance and Accounting Management. Experienced in Financial services sales, Retail banking, and consultative client relationships Knowledgeable of risk parameters and compliance obligations Business-minded Relationship Banker bringing extensive years of providing financial services to customers. Knowledgeable with keen eye for identifying financial needs and providing appropriate solutions. Respectful with sharp focus on customer research and informed discussions.
Hi, I’m
Aicha Jamili
Revere,MA
Summary
Overview
12
years of professional experience
1
Certification
Work History
Santander Bank
Relationship Banker
09.2020 - 08.2023
Job overview
- Assisted in maintaining customer relationships by identifying and understanding financial needs
- Developed and deepened customer relationships by demonstrating ownership and resolving customer problems efficiently, and by turning servicing requests and routine transactions into sales opportunities
- Ensured error free and accurate completion of all customer requests including account openings, loan applications, servicing requests, and routine bank transactions
- Followed compliance and security procedures, and balances cash drawer within balancing guidelines
- Identified financial needs of customers at the transaction window and the platform desk
- Promoted and cross sold products and services based on customer need: effectively utilizing sales, customer profiling and customer service skills to make contributions toward individual and branch goals
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Collected customer information and completed new account forms.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Presented new and additional products and services to existing customers.
- Worked with clients to address and respond to client and partnership management issues.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Cultivated strong customer relationships by providing tailored advice and services.
- Adapted products and services to suit customers' changing financial circumstances.
- Analyzed customers' financial information to deliver personalized account guidance.
Travelex Currency Services Boston Logan International
Sales Consultant
07.2016 - 06.2020
Job overview
- Greeted customers in timely fashion, while quickly determining their needs
- Responded to all customer inquiries thoroughly and professionally
- Answered customer questions about products’ availability
- Recommended range of financial and travel-related products and offered new promotions
- Exchanged Foreign Currency and sold Money Debit Cards
- Handled over 50 foreign currencies on a daily basis
- Performed cash and credit payments rapidly and accurately
- Accurate cash handling and balancing
- Documented all customer inquiries and commented thoroughly and quickly
- Extensively helped training new and existing employees
- Confidently promoted products and services to clients and potential customers
- Worked independently as well as with a team to meet local and regional sales targets with company incentive plans.
- Created detailed sales presentations to communicate product features and market data.
- Responded to telephone and in-person requests for information.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
Whole Foods Market
Customer Service Cashier
12.2011 - 02.2018
Job overview
- Greeted customers and assist them when retrieving their items
- Received and processed payments
- Answered customers’ calls
- Provided information to customers about procedures and policies if necessary
- Worked effectively with other team members
- Received continuous trainings in order to provide customers with full customer service experience
Swissport America Boston Logan International Airport
Centralized Load Control
06.2016 - 07.2016
Job overview
- Calculated the weight and balance calculation sheet for the flights
- Checked and monitored the planned figures of passengers, bags, cargo and mail
- Prepared loading instructions in accordance with aircraft requirements
- Kept record of flight documentation for outgoing and incoming flights
- Produced load sheet for the departing flight
- Communicated with the various stakeholders providing (loading) instructions.
Aviation Port Services, Logan International
Passenger Service Agent
02.2016 - 06.2016
Job overview
- Welcomed passengers to ticketing counters and inquired into their traveling details
- Checked-in passengers by verifying ticket information, stamping and delivering their boarding passes
- Took luggage to be booked and ensured that it contains no illegal items
- Provided passengers with luggage stubs and ensured that hand luggage is properly tagged
- Designated seats and verified documentation for international flights
- Informed passengers of flight gate numbers
- Operated at the gate for final boarding
- Announced arrivals, departures and flight delays on public address systems
- Oversaw ticketing, gate and ramp services.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Education
Northeastern University-College of Professional Boston, MA
Bachelor’s from Finance and Accounting Management
04.2024
University Overview
Financial Accounting and Reporting, Risk Management, Financial Institutions and Markets, Writing for the Professions, Organizational Communication, Business Ethics, Business Strategies
Bunker Hill Community CollegeBoston, MA
Associate Degree from Business Concentration
12.2019
University Overview
National Institute of Social Action Morocco
Diploma of Social Affairs Management
07.2011
University Overview
El KoutoubiaMorocco
High School Diploma from Experimental Sciences
06.2006
University Overview
Skills
- Extensive customer service experience, meeting expectations of demanding clientele
- Cash handling and inventory management
- Positive and friendly
- Excellent retail sale experience
- Active learning, listening and teaching
- High level of accuracy and strong attention to details
- Good organizational skills
- Proficient in computer skills
- Financial Due Diligence
- Banking Operations Knowledge
- Loans
Certification
- CNP - Certified Notary Public
Languages
Arabic
Native or Bilingual
French
Full Professional
Timeline
Relationship Banker
Santander Bank
09.2020 - 08.2023
Sales Consultant
Travelex Currency Services Boston Logan International
07.2016 - 06.2020
Centralized Load Control
Swissport America Boston Logan International Airport
06.2016 - 07.2016
Passenger Service Agent
Aviation Port Services, Logan International
02.2016 - 06.2016
Customer Service Cashier
Whole Foods Market
12.2011 - 02.2018
Northeastern University-College of Professional
Bachelor’s from Finance and Accounting Management
Bunker Hill Community College
Associate Degree from Business Concentration
National Institute of Social Action
Diploma of Social Affairs Management
El Koutoubia
High School Diploma from Experimental Sciences
- CNP - Certified Notary Public
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