Hi, I’m
Aicha Mesnaoui
El Paso,TX
Sell your cleverness and buy bewilderment.
Rumi
Summary
Background Includes managing high volume calls, emails and chats.
Meeting customers needs by completing quick accurate assessments and providing recommendations and support.
Well organized and highly motivated with exceptional schedule management and relationship building abilities. Polyglot and quick learner.
Overview
8
years of professional experience
4
Languages
Work History
Simona Demi
Personal Assistant
10.2021 - 03.2023
Job overview
- Handled incoming calls and outbound calls
- Used discretion when handling confidential information
- Provided assistance with exceptional communication skills and problem solving
- Developed and implemented daily plans tailored to needs of employer
- Facilitated transportation to and from appointments.
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Participated in team meetings and staff training sessions
- Identified needs and coordinated plans for travel and out-of-town functions
Various
Graphic Designer and Web Developer
07.2015 - 09.2021
Job overview
- Used cutting-edge technologies to create immersive experiences.
- Created logos, illustrations and typography for various organizations.
- Developed graphics and visual content for social media campaigns.
- Completed final touches for projects before rollout.
- Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
- Edited and enhanced existing artwork and graphics.
- Developed creative design for print materials, brochures, banners, and signs.
Marotto Jewels
Customer Service Manager
09.2016 - 08.2021
Job overview
- Marketing research
- Translation assistance for B2B and B2C
- Event promotion on socials and website
- Back office tasks
- Increased Online and in person sales
- On the phone and chat assistance
- Managed high volume calls
- Managed schedules
- Provided support for the team
Exhibition And Trade Center Of Gold And Jewelry
International Sales Manager
01.2016 - 01.2021
Job overview
- Negotiated with final customer and suppliers companies to achieve advantageous deals for company.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Set objectives and led sales team to achieve aggressive global sales goals.
- Facilitated business by implementing practical networking techniques.
- Inventory and visual merchandising expert
Education
Auburn UniversityAuburn, AL
Certificate from Medical Assistant
03.2021
Julie KnightRemote
Certificate from Against Domestic Abuse
09.2020
San Gaetano Istituto ProfessionaleVicenza, Italy
Diploma from Graphic And Web Designer
06.2015
Skills
- Polyglot, fluent in 4 languages
- Order and Refund Processing
- Collaborative Environments
- Billing Adjustments and Refunds
- Customer Service Process Improvement
- User Assistance
- Problem Resolution
- Customer Care
- Customer Data Confidentiality
- Business Development
- Customer Inquiries
- Deadline Management
- Document Interpretation
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Italian
Native or Bilingual
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Personal Assistant
Simona Demi
10.2021 - 03.2023
Customer Service Manager
Marotto Jewels
09.2016 - 08.2021
International Sales Manager
Exhibition And Trade Center Of Gold And Jewelry
01.2016 - 01.2021
Graphic Designer and Web Developer
Various
07.2015 - 09.2021
Auburn University
Certificate from Medical Assistant
Julie Knight
Certificate from Against Domestic Abuse
San Gaetano Istituto Professionale
Diploma from Graphic And Web Designer