AICHA PIERCE
Elkton,US
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
5
5
years of professional experience
Work History
Customer Care & Tech Support Tier 1
Stride K12
07.2024 - Current
- Maintained servers and systems to keep networks fully operational during peak periods.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and email.
- Researched and identified solutions to technical problems.
- Used salesforce and five9
Sales Agent
Hotel Planner
04.2024 - Current
- Negotiated prices, terms of sales and service agreements.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Attended monthly sales meetings and quarterly sales trainings.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Customer Service Representative
LiveOps
03.2024 - Current
- Responded to telephone inquiries and complaints following standard operating procedures
- Addressed customers courteously using suitable methods and problem-solving skills
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Retail Sales Associate Cashier
Sheetz
08.2023 - 01.2024
- Total purchases and received and processed cash and credit payment
- Cleaned shelves, counters, and tables
- Answered questions regarding store and merchandise
- Performed sales floor work, such as greeting and assisting customers, stocking shelves, and taking inventory
- Prepared food and beverages
- Exhibited high energy and professionalism when dealing with clients and staff.
Front Desk Agent
Fairfield Inn
01.2023 - 08.2023
- Collected room deposits, fees, and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Completed late check-ins and directed guests to rooms and facilities.
- Developed and maintained positive relationships with guests for satisfaction.
- Implemented marketing and promotional initiatives to increase occupancy.
Bartender
Back Creek Golf Club
04.2022 - 02.2023
- Created new and exciting cocktails and beverages based on item availability and seasonal interest
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills
- Checked identification of customers to verify age requirements for alcohol purchases
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Bartend for weddings and golf tournaments
- Served snacks or food items to customers seated at bar
- Sliced and pitted fruit for garnishing drinks.
CAP 2 Stocker
Walmart
09.2019 - 03.2022
- Supported merchandising efforts by spot-checking and facing shelves in assigned departments
- Stocked shelves during store hours, maintaining clean and presentable work areas to reduce hazards
- Adhered to safety requirements and wore proper PPE while using warehouse equipment
- Checked shelf labels for each item for pricing accuracy
- Informed supervisor of needed backorders and scanning issues
- Maintained supplies, tools, equipment, and storage areas to ensure compliance with safety regulations.
Education
High School Diploma - Digital Media
Delcastle Technical High School
Wilmington, DE05.2018
Skills
- Digital Media
- Sales expertise
- Customer Service
- Microsoft Word
- Zendesk
- Technical Support
- English
- Salesforce
- five9
Affiliations
- Mentor, Entreprep
- Acknowledged mentee strengths, talents, and gifts to encourage exploration.
- Suggested techniques and methods to help mentee reach educational, social, and professional goals.
- Sold products for a day, Entreprep
- Taught students how to successfully run a business of their choice, Entreprep
Timeline
Customer Care & Tech Support Tier 1
Stride K12
07.2024 - Current
Sales Agent
Hotel Planner
04.2024 - Current
Customer Service Representative
LiveOps
03.2024 - Current
Retail Sales Associate Cashier
Sheetz
08.2023 - 01.2024
Front Desk Agent
Fairfield Inn
01.2023 - 08.2023
Bartender
Back Creek Golf Club
04.2022 - 02.2023
CAP 2 Stocker
Walmart
09.2019 - 03.2022
High School Diploma - Digital Media
Delcastle Technical High School
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