Aicha Toure
Atlanta,GA
Summary
Empathetic and people-oriented flight attendant dedicated to create an exquisite aviation experience by providing safety, delivering exceptional and personalized services. I bring strong hospitality and customer service skills to achieve the highest level of passenger satisfaction. Skilled in problem solving, communication and teamwork. Bilingual in English and French with over 15 years of customer service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Flight Attendant
Delta Airlines
Atlanta, GA
01.2019 - Current
Flight Attendant
Delta Airlines Global Services
Atlanta, GA
01.2019 - Current
- Greeted Passengers during boarding and took the opportunity to recognize and thank them for their business.
Anticipated passengers needs and used the tool provided to me to keep them informed of any changes or questions they may have.
Kept safety in mind while assisting in medical emergencies and used clear communication in relating information to the cockpit.
Resolved customer conflicts. Listened, empathized and offered sincere apologies in effort to make them feel heard and valued.
Provided clear and accurate translation to our French speaking passengers.
Maintain clean cabin ensuring passengers comfort and safety.
Received great feedback from passengers and colleagues during and after flights.
Certified Nursing Assistant
Home Care Assisted Living
Roswell, GA
08.2013 - 12.2018
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
Administrative Assistant and provided excellent customer service.
Provided input into developing and modifying systems to meet Resident’s needs.
Monitored and reported on Residents problems and issues.
Developed relationships while promoting company branding.
Certified Nursing Assistant
Sunrise Assisted Living
Marietta, GA
05.2011 - 08.2013
- Assisted residents with activities of daily living.
Assisted Residents with Toileting, feeding and Walking.
Monitored and reported on Residents problems and issues.
Receptionist/ Hairdresser
Jamila Hair Braiding
Montgomery, AL
06.2007 - 05.2011
- Greeted and escorted customers to their hairdresser.
Styled customer’s hair
Provided on time, and friendly customer service. Operated cash register.
Checked for safety hazards (spills, tripping hazard) in the hair salon.
Helped resolve customer complains.
Provided translation to hairdresser who did not speak English.
Education
High School Diploma -
R.L Osborne High School
Marietta, GA05-2011
Some College (No Degree) - Health and Wellness
Chattahoochee Technical College
Marietta, GASkills
- Brand promotion while maintaining a high level of professionalism
Great communication and teamwork skills
Ability to adapt to foreseen and unforeseen changes
Making levelheaded decisions during conflicts or emergencies occurrence
Accomplishments
- Elected President of FCCLA in High School
- Elected President of FEA in High School
- Taught African Dance for a semester In High School
- Kept a 3.7 GPA in High School
- Graduated with Honors
Certification
- Certified Nurse Assistant
- Certified in CPR and 1st Aid
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Lingala
Native/ Bilingual
Affiliations
- Make Traditional African jewelry
- Crochet and sow on my free time
- Enjoy reading
References
- Stacy Tallum +1(404)704-5108
- Starkey King +1(304)389-9159
- Alip Jafaar +1(404)984-5363
Timeline
Flight Attendant
Delta Airlines
01.2019 - Current
Flight Attendant
Delta Airlines Global Services
01.2019 - Current
Certified Nursing Assistant
Home Care Assisted Living
08.2013 - 12.2018
Certified Nursing Assistant
Sunrise Assisted Living
05.2011 - 08.2013
Receptionist/ Hairdresser
Jamila Hair Braiding
06.2007 - 05.2011
High School Diploma -
R.L Osborne High School
Some College (No Degree) - Health and Wellness
Chattahoochee Technical College