Hi, I’m
Aicha Unger
Patient Navigator
Buffalo,NY
Summary
Compassionate Patient Navigator with a distinguished understanding of insurance processes and medical billing. Adept at patient and family education and paying attention to details. Successful at building relationships with clients. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
9
years of professional experience
Work History
Jericho Road Community Health Center
Patient Navigator
06.2019 - Current
Job overview
- Assisted patients in scheduling doctor , healthcare appointments and confirm patient diagnostic appointments.
- Assist with front office receptionist responsibility as need
- Assisted with and facilitated transition of care from hospitals, rehabilitation facilities and skilled nursing facilities to home.
- Facilitated nursing care and individual patient and family education to support high risk and chronic disease management.
- Enter accurate insurance information and verify insurance availability .
- Receive and route message or documents to appropriate staff.
- Maintain and transmit correspondence or medical record,by mail,email or fax.
- Coached patients on self-advocacy.
- Developed care plan based on provider treatment plan, evidence-based chronic care guidelines and patient and family goals for patient.
- Identified barriers when treatment goals not met, treatment plan not followed or important appointments missed and collaborated in redeveloping patient treatment goals.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Entered details into computer systems and managed database of information.
- Utilized knowledge of available resources to help patients select appropriate courses and obtain relevant support.
Jericho Road Community Health Center
Front Office Receptionist
06.2018 - 06.2019
Job overview
- Answered multi-line phone system and greeted callers enthusiastically.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Interacted with customers by phone, email or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
- Identified visitors' needs to offer solutions and information.
Journey's End Refugee Services
Interpreter
01.2017 - 06.2018
Job overview
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Attended training programs to improve professional knowledge and interpretation skills.
- Conferred with subject matter experts and other colleagues to establish precise understanding of specialized concepts.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
- Stayed current on new expressions and cultural changes impacting language translation.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Maintained message content, tone and emotion as closely as possible.
Gymnasts Spectrum -(Danbury, CT)
Gymnastics Coach Instructor
02.2015 - 03.2016
Job overview
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Promoted good sportsmanship with competing teams on- and off-field.
- Arranged and maintained gym equipment, setting aside unserviceable gym equipment for repair.
- Implemented exercise programs and training strategies to bolster individual and team performance.
- Briefed safety rules and standards to students and spotters at beginning of classes.
- Coordinated with parents, boosters and other resources to meet team needs involving equipment and travel arrangements.
- Organized class and maintained office records for billing, accounts receivable and student progress.
Bath And Body Work
Sales Associate
01.2015 - 12.2015
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Dita Transit – Import/Export (Port Of Djibouti)
Production Secretary
05.2012 - 07.2013
Job overview
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Reviewed and verified shipment documentation. This included tracking all necessary details of the arriving containers such as size, weight, content, and source.
- Organizing, filing, and submitting shipment information.
- Meticulous detail was required when preparing documents; any forms containing errors
would be cause for shipments being rejected. - Managed filing system, entered data and completed other clerical tasks.
- Worked for private contractor at the Port of Djibouti.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Education
Boston CollegeChestnut Hill, MA
Bachelor of Science from Science, Technology, And Society
09.2018
Skills
- Grief Support
- Active Listening
- Hospice Care
- Patient Data Management Systems
- Multilingual
- Attention to detail
- Excellent multitasker
- Strong communicator
- Organized
- Ability to adapt quickly
Languages
French
Arabic
Amharic
Somali
Afar
English
Timeline
Patient Navigator
Jericho Road Community Health Center
06.2019 - Current
Front Office Receptionist
Jericho Road Community Health Center
06.2018 - 06.2019
Interpreter
Journey's End Refugee Services
01.2017 - 06.2018
Gymnastics Coach Instructor
Gymnasts Spectrum -(Danbury, CT)
02.2015 - 03.2016
Sales Associate
Bath And Body Work
01.2015 - 12.2015
Production Secretary
Dita Transit – Import/Export (Port Of Djibouti)
05.2012 - 07.2013
Boston College
Bachelor of Science from Science, Technology, And Society
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