Aicha Zan

• Provided comprehensive HR support and policy guidance, maintaining positive employee relations
• Managed employee lifecycle processes with 100% SLA compliance
• Reduced unpaid time terminations by 40% through new SOPs
• Increased HR tool adoption by 60% through targeted training programs
• Tracked operations metrics and KPIs with 98% accuracy
• Created and maintained performance dashboards
• Achieved 80% reduction in overturned terminations through improved appeals process
• Led DEI initiatives and workplace inclusion programs
• Reduced attrition by 20% using data-driven strategies
• Mentored and managed hourly associate ensuring, safety, quality and productivity target are met
• Ensured OSHA compliance and safety standards
• Migrated employee records to a new HRIS system, reducing paperwork errors by 25% and ensuring regulatory compliance and data accuracy.
• Administered thorough conflict resolution workplace investigations, reducing unresolved disputes by 30% while ensuring equitable and compliant outcomes.

Resolved retail and vendor issues, cutting ticket resolution time by 25%.
Facilitated cross-functional collaboration to boost customer satisfaction and sales.
Served as liaison between corporate retail and fulfillment teams.
Audited, escalated, and closed tickets efficiently, increasing same-shift resolution from 18 to 24 hours.
Promoted sales through suggestive selling, achieving 80% of sales goals.
Informed customers of promotions and secured new clients.
Participated in monthly and quarterly sales training sessions.

Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Recorded accurate and efficient records in customer database.

Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

• Eliminated product defects by implementing quality assurance guidelines.
• Managed receiving, picking, packing, and shipping operations.
• Maintained a 100% safe work environment by reducing safety risks.
• Developed improvement plans with 80% effectiveness in 2019.

Train, coach and contribute to development of new hires and increased sale by more than 10%;

Enhance an awareness of amazon products, services and processed to new hires;

Demonstrate and give all information about amazon product and services to customers or potential customers;

Trained new hires to make them better for all amazon process;

Gathered information, assessed accuracy and expected value and communicated efficiently with other leaders;

Streamlined onboarding process for new hires, ensuring smooth transition into company culture.