AICHA DIXON
Client Service Professional
Portsmouth,VA
Summary
Personable and dedicated individual with a wealth of customer service experience while bringing an upbeat and positive attitude to every interaction. My greatest strength lies in establishing strong rapport with clients, as I believe in the power of genuine connections. Being articulate, enthusiastic, and driven by results while consistently striving to build relationships, fostering partnerships, and contributions to business growth.
Overview
6
6
years of professional experience
Work History
Client Relationship Associate
Vanguard Dealer Services
12.2021 - Current
- Managed a successful high call volume with exceptional handle time, resulting in 95% client survey satisfaction
- Ensure compliance with security procedures while handling client assets, including those of living and deceased individuals
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Patient Registration Specialist
FirstPoint Collections
05.2021 - 12.2021
- Handle inbound calls for medical services, assisting patients with updating payment information for outstanding accounts
- Review & process claims within time-sensitive deadlines, ensuring accuracy & addressing errors or missing components
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
CSR Advocate
Levolor Home Fashions
09.2020 - 05.2021
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Addressed email, chat, & phone inquiries related to consumer deliveries, vendor concerns, & retail promotion pricing in a timely manner
- Strengthened relationships with retail clients, such as Lowes & Home Depot, to enhance overall client experience
Client Dealer Discount Specialist
BB&T Now Truist
08.2019 - 08.2020
- Provided suggestions for process, application or documentation improvement
- Conducted case management activities and services with multidisciplinary team
- Assisted clients with banking needs and inquiries
- Established rapport with new clients to increase satisfaction and loyalty
- Educated customers on online banking and mobile banking applications
Back Office Specialist
Samsung Service Center
10.2017 - 08.2019
- Collaborate with colleagues to address new arrivals and potential delivery challenges, ensuring effective coordination
- Managed daily data entry and monitored CRM systems to oversee current & new merchants to ensure smooth operations
- Created purchase orders and tracked invoices to avoid missed or delayed shipments
- Went above & beyond to provide exceptional support for complex customer inquiries, warehouse management, & partner-related matters involving major retailers like JC Penny, Home Depot, & Lowes
Education
Associate of Applied Science - Medical Insurance Billing
Bryant And Stratton College - Newport News
Newport News, VA09.2024
High School Diploma -
Ayden-Grifton High School
Ayden, NC05.2015
Skills
- Customer Service-Oriented
- Multi-Line Phone Talent
- Active Listening
- Multitasking & Prioritizing
- De-escalation Techniques
- Data Entry and Database Software
- Skilled Collaborator
- Critical Thinking
- Computer & Software Skills
- Verbal & Written Communication
- Time Management
- Research and Data Analysis
- HIPAA Compliance
- Efficient and Detail-Oriented
- Documentation and Reporting
- Customer Account Management
- Clerical Support
- Client Relations and Retention
- Conflict Resolution Techniques
- MS Office Expertise
- Exceptional Telephone Etiquette
- High Customer Service Standards Adherence
- Customer Relationship Management (CRM) Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Client Relationship Associate
Vanguard Dealer Services
12.2021 - Current
Patient Registration Specialist
FirstPoint Collections
05.2021 - 12.2021
CSR Advocate
Levolor Home Fashions
09.2020 - 05.2021
Client Dealer Discount Specialist
BB&T Now Truist
08.2019 - 08.2020
Back Office Specialist
Samsung Service Center
10.2017 - 08.2019
Associate of Applied Science - Medical Insurance Billing
Bryant And Stratton College - Newport News
High School Diploma -
Ayden-Grifton High School