Aida Abodshesh
Whitehall,PA
Summary
Reliable ESL Office Assistant (Student worker) skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks. Efficient Office Assistant with five years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes. Polite and attentive ESL Office Assistant (Student worker) offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
5
5
years of professional experience
Work History
English as a Second Language Office Assistant
Lehigh Carbon Community College
Schnecksville, PA
08.2015 - 03.2020
- Copied, sorted and filed records of office activities and business transactions.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Answered phone calls and welcomed visitors to office.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Delivered messages and ran errands.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Maintained an organized filing system of paper documents and electronic files.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Delivered products to customer locations on time.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Planned and completed group projects, working smoothly with others.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Answered about ten calls per shift to assist with customer questions and concerns.
- Dispersed incoming mail to correct recipients throughout office.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Scheduled meetings and coordinated materials to be distributed to attendees.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Typed, formatted and edited correspondence and other documents.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
- Troubleshot office equipment, computer hardware and software issues.
- Maintained business records by updating customer information.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Inventoried and ordered materials, supplies and services.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Collaborated with others to discuss new opportunities.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained schedule of class assignments to meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered telephones, directed calls, and took messages.
Education
Associate of Science - Biology
Lehigh Carbon Community College
Schnecksville, PA12-2020
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
English as a Second Language Office Assistant
Lehigh Carbon Community College
08.2015 - 03.2020
Associate of Science - Biology
Lehigh Carbon Community College