Aida Alayon
Tampa,FL
Summary
Career-oriented and motivated professional seeking a challenging position to utilize customer service and supervisory skills for delivering high-quality performance. Possess a strong background in scheduling and coordination, with expertise in optimizing workflows and efficiently allocating resources. Emphasize teamwork and achieving results, while remaining adaptable to changing needs. Skilled in time management, communication, and conflict resolution, providing reliable support in fast-paced environments. Recognized for maintaining high standards and consistently delivering impactful outcomes.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Scheduler/Front Office Coordinator
Westchase Surgery Center
09.2020 - 09.2024
- Accurately kept daily scheduled Surgeries on time efficiently
- Schedule Surgery on an HST Program
- Check scheduled patients in
- Collect Co-payments, process and post payments
- Answer multiple phone lines and distribute calls to pertinent party
- Scan MR's on HST
- Balance and generate EOD daily Report for all payments made daily
- All additional front office Administrative work required or needed on daily basis
- Schedule CO2 Laser when needed for Surgery
- Kept Record of Op Notes generated on Surgery and distribute for signature to pertinent Dr
- Kept Scheduling e-Fax current and up to date
- Received and distributed correspondence to pertinent parties
- Translate as needed
- Scan Post-Op charts into patients account after surgery on to HST
Scheduler/Referral Coordinator
Beth Ingram Therapy Services
10.2010 - 09.2020
- Improved Productivity by 80% with efficient and accurate scheduling
- Primary contact for North Tampa Office bilingual patients
- Coordinate referrals between multiple Doctor offices
- Scheduled patients weekly across a variety of Speech, Occupational and Physical Therapy disciplines on an EMR Program
- Maintain pending authorizations files and manage multiple phone lines for all North Tampa Office
- Generate new patients chart and manage proper progression of authorization process
- Responsible for fax and handle all payment collections
- Oversee patient discharges and distribute copies of all reports to pertinent parties
- Handle monthly supply orders and protocols needed for all evaluations
Office Manager
Injury HealthCare Therapy Inc
01.2004 - 07.2010
- Kept Records of all Financial and Business analysis, budget expenses
- Made all payment collections and deposits on accounts, and manage patients accounts
- Develop/implement M.D and Attorney relation contact referrals
- Distribute incoming and outgoing mail, handle monthly supplies
- Supervise office staff and maintained the passing of all State Inspections required
Receptionist
Luis E. Bencomo, M.D., P.A
05.1998 - 01.2004
- Data entry receivable and balance daily reports
- Made all payments, collection and depositing
- Serviced multiple phone lines, appointment scheduling and confirmation
- Generate new patients chart, check in all in and out patients, verify insurance, and filing
Education
Graduate Certificate - Sage One - Bookkeeping And Accounting
Alison.com
Online03-2024
Some college - Medical Terminology, Medical Billing, Introduction to Medical Coding
Allied Business Schools, Inc.
Laguna Hills, CA11.2008
Skills
- Client Relations
- Effective Time Management
- Proficient Multi-Tasking
- Accurate Cash Management
- Fluent in Spanish and English
- Electronic Medical Record Management
- Patient Record Management
- Multi-Line Telephone Management
- Healthcare Administration Experience
- Email Management Expertise
- Skilled in Computer Operations
- Patient Scheduling Management
- Healthcare Receptionist
- HST System Management
- Effective Organizational Skills
- Effective Communicator
- Self-Motivated Professional
- Proficient Typist at 55-60 WPM
- Certified in CPR
Certification
- CPR, 02/01/24, 02/01/26
- Notary Public, 09/01/23, 09/01/29
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
Customer Service Skills, Proficient, 09/01/18
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Scheduler/Front Office Coordinator
Westchase Surgery Center
09.2020 - 09.2024
Scheduler/Referral Coordinator
Beth Ingram Therapy Services
10.2010 - 09.2020
Office Manager
Injury HealthCare Therapy Inc
01.2004 - 07.2010
Receptionist
Luis E. Bencomo, M.D., P.A
05.1998 - 01.2004
Graduate Certificate - Sage One - Bookkeeping And Accounting
Alison.com
Some college - Medical Terminology, Medical Billing, Introduction to Medical Coding
Allied Business Schools, Inc.
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