Aida Alizadeh
Pembroke Pines,FL
Summary
Results-oriented professional with 13.5+ years of experience and a proven knowledge of customer satisfaction, financial management, and customer driven management. Aiming to leverage my skills to successfully fill the General Manager role at your company.
Overview
15
15
years of professional experience
Work History
General Manager
Shake Shack
12.2023 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Shake Shack
12.2020 - 12.2023
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and implemented strategies to increase sales and profitability.
General Manager
Red Lobster
01.2018 - 11.2019
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
- Earned 2 LightHouse Club with the highest PE% and Sales vs
- Prior year; currently we are #15 in the country and #1 in our Division
- Increased PE% by 8.76% vs
- LY
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Oversee regional and local sales managers and their staffs
- Developed and promoted 4 new General Managers and 8 new Restaurant Managers
General Manager
Red Lobster
06.2017 - 12.2018
- Direct or coordinate the supportive services department of a business, agency, or organization
- Increased our number on ScoreCard by 567; Earned the Highest Alcohol Sales between 90 location in our Division vs
- LY
- Prepare and review operational reports and schedules to ensure accuracy and efficiency
- Set goals and deadlines for the department
- Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records
Culinary Manager
Red Lobster
03.2015 - 05.2017
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
- Train workers in food preparation, and in service, sanitation, and safety procedures
- Compile and balance cash receipts at the end of the day or shift
- Supervise and participate in kitchen and dining area cleaning activities
Certified Supervisor/Bartender/Culinary Professional
Red Lobster
10.2009 - 05.2015
Head Bartender
Sunlife Stadium
02.2013 - 04.2015
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Collect payments from customers
- Prepare checks that itemize and total meal costs and sales taxes
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
Education
B.S. - Biology
FIU
Miami, FL02.2018
Skills
- Russian
- Farsi
- Arabic
- Turkish
- Swedish
- English
Personal Information
Title: General Manager
Timeline
General Manager
Shake Shack
12.2023 - Current
General Manager
Shake Shack
12.2020 - 12.2023
General Manager
Red Lobster
01.2018 - 11.2019
General Manager
Red Lobster
06.2017 - 12.2018
Culinary Manager
Red Lobster
03.2015 - 05.2017
Head Bartender
Sunlife Stadium
02.2013 - 04.2015
Certified Supervisor/Bartender/Culinary Professional
Red Lobster
10.2009 - 05.2015
B.S. - Biology
FIU
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