Aida Angel
Denver,CO
Summary
Hardworking and passionate job seeker with strong organizational skills. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
Work History
Driver
Self-employed
Denver, Colorado
10.2018 - Current
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Verified daily deliveries against shipping instructions before delivering to customers.
Sales Associate/Customer Relations Specialist
Nick's Garden Center, Inc
Aurora, Colorado
08.2008 - 10.2018
- Greeted customers and helped with product questions, selections and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
Wholesale Customer Service
Dawn Food Products Inc
Denver, Colorado
07.2005 - 04.2008
- Implemented and executed reviews of computer systems for compliance with state and federal regulations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed overstocking, restocking and inventory control procedures.
- Developed detailed plans based on broad guidance and direction.
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Performed forecasting to identify necessary changes for supply chain business.
Office Manager
Busch Greenhouses, Inc
Thornton, Colorado
07.1997 - 05.2007
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Coordinated special projects and managed schedules.
- Compared vendor prices and negotiated for optimal savings.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Sourced vendors for special project needs and negotiated contracts.
- Arranged corporate and office conferences for company employees and guests.
- Maintained CRM database with customer updates and report generation.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Coordinated International Shipping of Product
- Maintained correspondence with Business partners
- Assisted in plant trials for business partners to provide the highest quality bedding plants for the consumer
Education
High School Diploma -
West Springfield High School
Springfield, VANo Degree - Atmospheric Sciences And Meteorology
Front Range Community College
Westminster, COCertification - Medical Assisting
Concord Career Institute
Denver, COCertification - Certified Nurses Aid
State of Colorado
Denver, COSkills
- GPS and route planning
- Order picking and processing
- Customer rapport
- Clerical Support
- Analytical and Critical Thinking
- Quality Assurance
- Recruitment and Hiring
- Complex Problem Solving
- Decision Making
- Schedule Coordination
- Handling Customer Complaints
- Staff Development and Training
- Customer Service Management
- Microsoft Office
- Database Maintenance
- Diligent Follow Through
- Contracts and Vendor Agreements
- Mail and Package Distribution
- Administration and Operations
- Verbal and Written Communication
- Spanish Fluency
- Friendly and Relatable
- Multitasking and Prioritization
- Honesty and Integrity
- Documentation and Recordkeeping
- Attention to Detail
Languages
Spanish
Native or Bilingual
Timeline
Driver
Self-employed
10.2018 - Current
Sales Associate/Customer Relations Specialist
Nick's Garden Center, Inc
08.2008 - 10.2018
Wholesale Customer Service
Dawn Food Products Inc
07.2005 - 04.2008
Office Manager
Busch Greenhouses, Inc
07.1997 - 05.2007
High School Diploma -
West Springfield High School
No Degree - Atmospheric Sciences And Meteorology
Front Range Community College
Certification - Medical Assisting
Concord Career Institute
Certification - Certified Nurses Aid
State of Colorado