Aida Antuna
New York,USA
Summary
Highly-professional and organized Office Manager with a solid experience in managing and overseeing daily office operations of the healthcare as well as coordinating medical and administrative staff to deliver high-quality patient care services. Possess excellent communication, leadership, and multi-tasking skills along with the basic knowledge of accounting principles, medical terminology, laws, and ethics to ensure smooth running of a practice.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Manager
Manhattan Internal Medicine
03.2017 - 04.2020
- Assists management team in conducting performance reviews.
- Assists in preparing work schedules and in ensuring adequate staffing for patient volume.
- Current Certification as a Medical Assistant
- Maintains professional records that provide evidence of competency and lifelong learning
- Evaluates one's own integrity and clinical practice in relation to professional practice standards and guidelines, relevant statutes, rules and regulations.
- Takes action to achieve goals identified during the evaluation process.
- Participate in clinic-based Quality improvement, evidence-based practice and research activities
POST ASSOCIATE
Pure OBGYN
02.2025 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
Office Manager
Ismile Orthodontics
09.2020 - 01.2025
- Oversee medical and health service activates and personnel
- Plan and coordinate health services
- Maintain a clean environment and to ensure patient safety
- Establish and enforce healthcare policies and procedures
- Conduct and document monthly reviews with each staff member
- Oversees all inventory supply ordering, and documents all operational expenses
- Manages daily operations of the facility which includes daily decision making patient interactions, scheduling, forecasting and paying operational bills
- Manages staff and doctor work schedules
- Staff training and development plan for new team members
Office Supervisor
CityMD
09.2023 - 02.2025
- In charge of creating all staff schedule
- In charge of processing payroll
- In charge of weekly meeting with all district managers
- In charge of creating weekly meeting agendas
- Managing team members in partnership with practice manager supporting a patient centric urgent care experience from welcome to departure of the facility and ensuring an inviting and hospitable environment
- Supporting with overall functions of the site, team, and providers with day to day operations
- In charge of placing all office orders for: medication, vaccines, office supplies etc
Lead Medical Assistant
Columbia Doctors ObGYN and GYN
02.2023 - 09.2024
- Assist physicians with examinations, procedures and department specific therapies
- Manage a smooth office flow by assessing and anticipating physician schedules and using clinical space effectively
- Take patient histories, vital signs and record information in EMR systems
- Prepare patients for procedures. Included but not limited to biopsies, pap smears, IUD insertion and removal, colposcopies and LEEPs
- Perform phlebotomy duties and point of care tests such as urinalysis, glucose monitoring and pregnancy tests
- Prepare, label and process collected specimens, and ensure timely delivery of specimens to appropriate designation
- Identify patients using at least two identifiers
- Maintain appropriate lab logs during
Patient Care Associate/ Medical Assistant
Mount Sinai Hospital
05.2011 - 10.2022
- Participated in patient admission and orientation to the unit, obtained and recorded data
- Assisted with preparation and updating of the nursing care plan
- Assisted in daily care (Bathing, dressing, routing patient etc)
- Performed vital signs (such as: blood pressure, Temperature, Pulse and Respiration)
- Phlebotomy, specimen collection
- EKG
- Entered data and vital signs into patient chart using EPIC system
- Answered unit phone calls (transferring to the proper provider)
- Practiced HIPPA for all patients
Office Manager
THE METROPOLITAN FOOT AND ANKLE GROUP
05.2017 - 01.2023
- Experienced in managing day-to-day administrative tasks of a healthcare to deliver a high-level of customer service, and maximize patient satisfaction along with the knowledge of current healthcare laws and procedures, medical issues, and terminology, medical billing procedures, including insurance benefits
- Effective written and verbal communication skills as well as the ability to establish and maintain strong working relations with cross functional departments, co-workers, and patients
- Solid leadership and management skills along with the ability to build professional working environment for both office management staff, and medical teams
- Strong analytical skills along with the ability to research, evaluate, and solve complex administrative and operational problems
- Excellent organizational and time-management skills with the ability to handle multiple priorities within specific deadlines
- Good financial skills along with the ability to prepare and manage healthcare budgets, financial reports and statements as well as process payments
- Strong reporting and documentation skills with the ability to handle and maintain confidentiality of medical and patient record
Education
Liberal I Arts -
Mercy College Bronx
Medical Assisting
Mandl college of Allied Health
Bachelor of Science - Health Administration
DeVry University
Illinois City, IL06-2027
Skills
- Fluent in Spanish
- Great at multitasking
- Excellent team player
- Excellent with time management
- Excellent written and verbal communication skills
- Good computer skills with solid experience in MS office
Certification
Certified Medical Assistant, CPR
Languages
Spanish
Professional Working
Timeline
POST ASSOCIATE
Pure OBGYN
02.2025 - Current
Office Supervisor
CityMD
09.2023 - 02.2025
Lead Medical Assistant
Columbia Doctors ObGYN and GYN
02.2023 - 09.2024
Office Manager
Ismile Orthodontics
09.2020 - 01.2025
Office Manager
THE METROPOLITAN FOOT AND ANKLE GROUP
05.2017 - 01.2023
Office Manager
Manhattan Internal Medicine
03.2017 - 04.2020
Patient Care Associate/ Medical Assistant
Mount Sinai Hospital
05.2011 - 10.2022
Medical Assisting
Mandl college of Allied Health
Liberal I Arts -
Mercy College Bronx
Bachelor of Science - Health Administration
DeVry University
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