AIDA LUCIA ARACENA
Nutley,NJ
Summary
Compassionate customer service and administrative expert skilled in providing personal care and support. Experience in assisting with daily activities, monitoring health conditions, and maintaining accurate records, ensuring client satisfaction and well-being through effective communication and emotional support.
Overview
29
29
years of professional experience
Work History
CHHA
Aplause Home Care
Fair Lawn, New Jersey
12.2023 - Current
- Supported clients with daily living activities, ensuring comfort and dignity during bathing and dressing.
- Delivered compassionate personal care services to enhance clients' well-being in their homes.
- Fostered mental well-being by providing emotional support to clients during home visits.
- Observed changes in skin color, temperature or condition of wounds to report any changes to supervisor or physician.
Home Care Professional / CHHA
Daughters of day Home care
Ramsey, New Jersey
12.2021 - Current
- Administered medications and monitored client health conditions regularly.
- Assisted clients with daily living activities and personal hygiene tasks.
- Assisted with ambulation, transfers from bed to wheelchair or chair, and commode.
- Provided compassionate personal care to clients in home settings.
- Provided emotional support to patients and their families during difficult times.
- Maintained accurate records of client care and service documentation.
- Communicated effectively with families and healthcare professionals about client needs.
CHHA
TheKey Senior Care
Hackensack, New Jersey
12.2016 - 12.2023
- Provided compassionate personal care services to clients in their homes.
- Assisted clients with daily living activities, including bathing and dressing.
- Supported mobility by assisting with walking and transferring between locations.
- Provided personal care services, such as bathing, dressing, and grooming patients in their homes.
CHHA
Carefinder Total Care
Hackensack, New Jersey
12.2014 - 12.2017
- Provided compassionate personal care services to clients in their homes.
- Assisted clients with daily living activities, including bathing and dressing.
- Supported mobility by assisting with walking and transferring between locations.
Accounts Specialist
D.C. Corp Pronto Envios
New York, New York
03.2004 - 12.2009
- Developed strong relationships with clients to enhance satisfaction.
- Resolved customer issues promptly to maintain service quality.
- Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.
- Established accounts for new customers and updated existing accounts with current demographic and order information.
Manager of Sales and Production
Hello Travel
12.1999 - 12.2003
- Trained staff on best practices for customer service and product knowledge.
- Coordinated logistics for group travel arrangements and accommodations.
- Resolved customer complaints in a timely manner to maintain high levels of satisfaction.
- Created and implemented effective strategies to increase productivity, reduce costs, and maximize profits.
- Participated in trade shows and events to promote products and services offered by company.
Customer Service Representative
Consorcio Oriental
, NY
09.1997 - 06.2000
- Collaborated with logistics teams to ensure timely dispatch of customer orders.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Auxiliar Account -
Insituto Padre Billini
02-1983
High School Diploma - Executive Secretary Courses
Liceo Fray Cipriano De Utrera
01-1981
Skills
- Customer Service
- Administrative Support
- Account Management
- Data Entry
- Scheduling
- Microsoft Word & Excel
- Phone & Email Communication
- Problem Solving
- Problem solving
- Conflict resolution
- Personal hygiene assistance
- Errands running
Timeline
CHHA
Aplause Home Care
12.2023 - Current
Home Care Professional / CHHA
Daughters of day Home care
12.2021 - Current
CHHA
TheKey Senior Care
12.2016 - 12.2023
CHHA
Carefinder Total Care
12.2014 - 12.2017
Accounts Specialist
D.C. Corp Pronto Envios
03.2004 - 12.2009
Manager of Sales and Production
Hello Travel
12.1999 - 12.2003
Customer Service Representative
Consorcio Oriental
09.1997 - 06.2000
High School Diploma - Executive Secretary Courses
Liceo Fray Cipriano De Utrera
Auxiliar Account -
Insituto Padre Billini