AIDA DIOP
North Miami Beach
Summary
Results-driven with over five years of experience managing busy front desk operations. Skilled in customer service, appointment scheduling, and administrative tasks. Known for maintaining a welcoming and organized office environment. Detail-oriented with three years of experience in handling cash transactions and providing exceptional customer service. Skilled in accurately balancing cash drawers and promoting various options to clients. Experienced educator with a proven track record of fostering academic growth and creating engaging learning environments. Skilled in curriculum development, classroom management, and building strong relationships with students and colleagues.
Overview
15
15
years of professional experience
Work History
Account Executive - Payables and Receivables
National Employee Benefits Administrators Inc,
08.2024 - Current
- Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.
- Streamlined payables and receivables processes by implementing efficient systems and software tools.
- Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
- Maintained records by imaging invoices, debits, and credits.
- Developed monthly financial statements for management review, enabling better decision-making based on accurate data.
- Provided support during audits by gathering requested documentation and answering questions from external auditors.
- Supported departmental goals by undertaking additional responsibilities as needed, contributing to overall team success.
- Assisted in annual budget preparation by providing timely and accurate account balance information to the finance department.
Shift Manager
Dunkin Donuts
02.2016 - 07.2024
- Facilitated team meetings to discuss performance metrics and strategic objectives.
- Implemented customer feedback initiatives for improved service quality.
- Scheduled staff shifts to maintain optimal coverage during peak hours.
- Led team to achieve high levels of employee morale by fostering positive work environment.
- Conducted safety inspections to ensure compliance with health regulations.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Intern
Seltzer and Mayberg LLC
01.2020 - 12.2022
- Collaborated with fellow interns and paralegals to complete tasks efficiently and meet deadlines consistently.
- Conferred with clients and other involved parties to gather and track case information.
- Enhanced legal research efficiency by utilizing advanced search techniques and legal databases.
- Assisted lawyers with materials preparation for internal and external training events.
- Facilitated communication in client pre-trial meetings to enhance courtroom strategies.
- Assisted attorneys with case preparation, contributing to successful case outcomes.
Student Mentor/Tutor
Florida Memorial University
02.2010 - 05.2014
- Facilitated positive relationships by providing guidance and support to students in academic and personal development.
- Fostered a supportive environment with regular check-ins and open communication to address student concerns.
- Provided resources and tools to enhance students' learning and personal development.
- Designed tailored mentoring programs for individual students to enhance skills and confidence.
- Assisted mentees in setting realistic short-term goals that align with long-term ambitions increasing accountability in goal achievement.
- Monitored student academic progress, communicating with each student frequently and intervening to assist students experiencing difficulties.
- Served as a trusted advisor for first-year students transitioning into college life, aiding in acclimation processes and reducing dropout rates.
Internship at the Vice President Office
Florida Memorial University
02.2012 - 04.2014
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
- Identified opportunities to improve business process flows and productivity.
- Managed petty cash disbursements with diligent record-keeping, promoting transparency in expenditures.
- Developed custom spreadsheets that improved tracking of expenses and enabled more efficient reporting.
- Coordinated with other departments to gather necessary documentation for grant application submissions.
- Maintained organized financial records, ensuring easy access and retrieval for audits and reviews.
Intern
BICIS Groupe BNP Paribas BICIS
10.2012 - 12.2012
- Provided assistance in researching complex accounting issues encountered during audits, applying relevant guidance to arrive at appropriate conclusions.
- Streamlined audit processes for improved accuracy and efficiency with the implementation of automated tools.
- Assisted in office administration and client communication to help manage auditors' workload.
- Supported senior auditors in developing detailed audit plans, ensuring all necessary steps were taken to achieve desired results.
Education
Master of Business Administration - Finance
Florida International University
Miami, FL05-2026
Bachelor of Science - Finances
Florida Memorial University
Miami Gardens, FL05-2014
Skills
- Financial Report Writing
- Journal Entries
- Account Analysis
- Accounting
- Financial Analysis
- Account Reconciliation
- Balance Sheet Reconciliation
- Bank Reconciliation
- Financial Modeling
- Office Management
- General Ledger Reconciliation
- Customer service
- Financial services
- Bilingual
- Cash Management
- Budget planning
- Accounts payable management
Accomplishments
- Was hired as an admin but got promoted to account Payables within three month through hard work and reliability.
- Now getting promoted to junior bookkeeper by completing Account Payables with accuracy and efficiency
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Wolof
Native or Bilingual
Timeline
Account Executive - Payables and Receivables
National Employee Benefits Administrators Inc,
08.2024 - Current
Intern
Seltzer and Mayberg LLC
01.2020 - 12.2022
Shift Manager
Dunkin Donuts
02.2016 - 07.2024
Intern
BICIS Groupe BNP Paribas BICIS
10.2012 - 12.2012
Internship at the Vice President Office
Florida Memorial University
02.2012 - 04.2014
Student Mentor/Tutor
Florida Memorial University
02.2010 - 05.2014
Master of Business Administration - Finance
Florida International University
Bachelor of Science - Finances
Florida Memorial University
Similar Profiles
Quintella McNairQuintella McNair
Administrative Assistant at Amalgamated Employee Benefits AdministratorsAdministrative Assistant at Amalgamated Employee Benefits Administrators
Andrew ZubiaAndrew Zubia
Accountant /Invoice Processor at Assured Benefits AdministratorsAccountant /Invoice Processor at Assured Benefits Administrators
Chase O'MalleyChase O'Malley
Web Developer at Gettysburg Benefits Administrators, IncWeb Developer at Gettysburg Benefits Administrators, Inc